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  • Posted: May 18, 2021
    Deadline: Not specified
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  • talentCRU is the recruitment partner of choice. The team of talent experts who manage ever-changing permanent and contingent workforce needs. With our deep understanding of the talent strategy process and our bespoke MSP and RPO solutions, talentCRU revolutionises clients'​ workforce strategies. Recruitment Process Outsourcing (RPO) We...
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    Field Service Technician

    About the job
    The ideal candidate will have a wide range of responsibilities including responding to incoming support calls and emails in a timely manner ensuring that all support requests are logged, resolved and escalated.
    Job Requirements:

    • A+, Help Desk Analyst Certificate or IT Diploma
    • Knowledge of or background working with the ITIL methodology
    • Minimum of 1-year experience in the operation of IS&T service organizations
    • IT Service Management Foundation certificate is desirable
    • In depth knowledge of general desktop computing systems
    • In depth knowledge of the Microsoft Office Suite of products. Certification will be an advantage
    • Basic knowledge of ERP (SAP) for profile and security management and master data monitoring
    • Good understanding of remote support software/tools

    Responsibilities:

    • Responding to all incoming emails and queries via call center management principles
    • Working with Service Desk tools for change processes
    • Troubleshoot and provide first line support to end users for all IT related support requests related to computer, network, printer and IT applications and systems
    • Managing user accounts
    • Writing, updating, and maintaining documentation (PCL documents)
    • Analyzing and identifying support trends and process improvement opportunities to improve IT support
    • Following up and closure of all calls logged
    • Posting system status messages regarding outages or major problems
    • Completing weekly and monthly reports
    • Providing on the job training to other team members within the limits of personal knowledge and experience
    • Interaction with the infrastructure team and applications team

    Method of Application

    Interested and qualified? Go to talentCRU Proprietary Limited on www.linkedin.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at talentCRU Proprietary Limited Back To Home

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