Field Service Engineer - Cape Town at Beckman Coulter

• The Field Service Engineer in Cape Town region for Beckman Coulter Diagnostics is responsible for providing field service and technical support to customers in the diagnostic laboratory environment also this position is responsible for repairing, upgrading, moving, and maintaining all analyzers operational in the diagnostic laboratory or research environment. This is a support function to the company and the levels are maintained 24 hours a day, 7 days a week in line with the service provided by our customers. Main KPI’s are service effectiveness, administrative compliance, and preventative maintenance visit completions.

This position is part of the Service Department located in Cape Town and will be fully remote.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

In this role, you will have the opportunity to:

• To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures.
• Demonstrate accountability for analyzers assigned to as preferred engineer.
• Possess sound administrative skills to complete all required tasks within the allocated timeframe.
• Adhere to all service department policies and procedures.
• Promote the company with customers and play an active role in customer retention initiatives.
• Possess a sound analytical and technical ability to assess and deal with difficult analyzer problems.
• Willingness to be part of an active call roster / standby, Overtime and ability to Travel locally and internationally.
• Possess sound communication skills to address issues effectively with internal and external customers.
• Determine, recommend, and implement solutions to customer software and hardware-related requests.
• Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments.
• Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments.
• Responsible for escalation support to Field Service Supervisors.

The essential requirements of the job include:

• Bachelor of Technology in Electronics, N6 Electronics, Instrumentation qualification essential and/ Bio-medical technologist diploma or an equivalent qualification.
• Understanding of computer hardware and composition and be computer literate.
• Knowledge of ISO, Quality Management Systems.
• Experience with test equipment such as DVM, Oscilloscopes, pressure meters and laser test equipment.
• Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in team environment.
• Be in possession of a valid passport and drivers licenses.
• Effective time management and personal organization.

It would be a plus if you also possess previous experience in:

• Knowledge and experience with diagnostic troubleshooting principles will be an advantage.
• Knowledge and working experience of interfacing and ICT networking will be an advantage.
• Analytical / problem solving skills: able to analyze and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer loses and to visualize customer disengagement trends to escalate to appropriate channels for follow up and resolution.