Field Service Engineer at HR Studio (Pty) Ltd

We’re looking for…

• A qualified and experienced individual to join our clients’ team as a Field Service Engineer to provide IT support assisting with hardware and software.

Who are you?

• A versatile and service-oriented mind-set
• Great communication skills
• Strong multitasking abilities
• Analytical and critical thinking skills
• Ability to work under pressure and complete tasks in a timely manner

What’s the role?

You will be responsible for:

Effectively Managing Tickets:

• Reviewing tickets and requirements on TopLeft Service Desk
• Ensuring TopLeft is updated with ticket progress
• Ensuring tickets are completed timeously
• Ensuring a summary of work done is always given on the ticket
• Ensuring after each ticket is complete that the feedback form has been sent to the client
• Logging and Tracking the details of customer requests
• Ensuring all platforms are authenticated everyday to use effectively
• Identify the types, categories, severity, and urgency of the ticket.
• Assisting clients on site with any queries that come through
• Effectively troubleshooting software/hardware issues that arise
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
• Communicate with clients to determine needs and explain complex issues
• Liaising with third party vendors when required
• Researching any issues that cannot be resolved to find a solution
• Continuously communicating with the client on any delays and continuously providing feedback
• Building sustainable relationships and trust with clients through open and interactive communication
• Keeping up to date with latest technology and possible technology that can be used
• Proposing new features based of new technology

Boxes to tick…

• Matric
• Tertiary Qualification - IT related qualification
• At least 2 years of experience in a field-related role
• Excellent problem-solving skills backed by solid technical knowledge