Field Service Supervisor at Unique Personnel

JOB PURPOSE:

• To supervise the team for installations on site, ensure compliance with safety regulations, liaise with the client on site and support the factory teams when required.

JOB FUNCTIONS:

Safety:

• Attend daily/weekly/monthly safety meetings and record attendance of all members.
• Identify potential hazards, unsafe acts and accidents and report on. 
• Complete all necessary risk assessments and JRA’s/JSA’s (Job Risk Analysis / Job Site Analysis) as required. 
• Complete site check lists as required by the site.
• Inspected and control PPE daily. 
• Adhere to all OHSA and MHSA procedures. 
• Identify tools where required and inspect daily.
• Adhere to customer lock out procedures. 
• Conduct alcohol tests prior to arriving at site. 
• Adhere to the requirements of Planned Task Observations. 
• Update legal appointments and required training monthly. 
• Working hours of all team members are kept below total of 12 hours per day, 10 hours overtime per week and 40 hours overtime per month.

Supervised Team:

• Immediately action and report abuse of tools, vehicles, and PPE.
• Ensure installers receive on the job training as required and any other necessary development is arranged accordingly. 
• Carry out visual inspections on all the work supervised on site and in the workshops.
• Disciplinary action is taken as required, according to company policy. 
• Ensure installation team achieve daily objectives as per instructions/job requirements given prior to commencement of the job. 
• Update timesheets daily and forward to operations secretary.

Installations:

• Contact client in advance to discuss all equipment and resources required to fulfil task at hand. 
• Always adhere to work procedures.
• Update client site contractor’s packs/working files at all times. 
• Arrange permits in advance.
• Monitor all installations work daily. 
• Ensure team, tools, spares and other equipment is safely transported to the site and back. 
• Maintain quality standards and ensure installation work is carried out. 
• Maintaining housekeeping standards. 
• Ensure handover to customer occurs once job is completed.
• Receive site acceptance from customer upon completion of the job. 
• Complete spares stock take weekly. 

Generate site acceptance and inspection reports to contain the following information:

• Company job numbers.
• Client visited.
• Hours worked.
• Additional requirements or feedback from client.
• Design improvements recognized during service.
• Job card numbers.
• Order numbers
• All delays o Client signature (sign off)

General:

• Measure and document dimensional or design problems and submits DDC to drawing office. 
• Control credit card and cash expenses daily and submit paperwork as required. 
• Handle customer complaints immediately. 
• Provide sales information to customers when an opportunity arises. 
• Ensure the need for spare part quotation is forwarded to the client immediately.
• Ensure invoices are booked in and a signed copy is handed back to the responsible administrator upon return from site. 
• Ensure input from site work completed is entered daily. 
• Ensure when not on site, work is carried out in the factory as per manager’s instructions. 
• Ensure weekly incident feedback updates are given at the MDW meeting.
• Perform Millwright/Fitter duties as and when required.

Inherent Requirements    

QUALIFICATION & REQUIREMENTS:

• Grade 12 / Matric 
• ESSENTIAL: Qualified Artisan (Fitter) - Section 13 Fitter or Section26D with a full log book
• Supervisory training will be an added advantage. 
• At least 5 years relevant working experience. 
• The job involves a large amount of travel and shift work may be required. 
• Attention to detail, safety orientated, quality oriented, building a successful team, coaching and managing conflict. 
• Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook).
• Valid driver’s licence.
• Able to perform Millwright/Fitter duties as and when required.
• Must reside in Rustenburg or willing to relocate.