Field Technician at Nielsen

ROLE DETAILS

• Establish and maintain long term relationships with assigned Nielsen Families/Households
• Install or Maintain Nielsen measurement equipment in newly assigned or existing Nielsen Families/Households
• Drive to selected homes within a designated territory.
• Identify problems and troubleshoot data/equipment
• Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data.
• Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively
• Prioritize, schedule, and complete all work in compliance with established policy and guidelines in assigned territory
• Accurately collect and report demographics and audience information using Nielsen proprietary
• software
• Educate and coach Panel Members on proper operation and usage of Nielsen equipment
• Negotiate and maintain the cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others

Qualifications & Skills

The successful candidate will possess the following qualities: Position requires bending and lifting television sets and other home electronic equipment.

• Ability to work in a non-traditional schedule, including evenings and weekends
• Strong technical skills which may include: previous experience with consumer electronics.
• Software systems and networking knowledge
• Superior customer service skills and ability to connect with Nielsen Families
• Excellent organizational/time management skills
• Interpersonal and verbal communication skills are vital
• Computer/Smart Phone/Tablet proficiency; ability to use email, spreadsheets, and other software applications.
• Experience to work independently
• Must have a valid Driver’s License and satisfactory driving record

Preferred Qualifications as follows:

• Technical diploma, Certificate of Completion, Associate's degree.
• Minimum High School Diploma/GED with 2-5 years equivalent work experience
• Bilingual language skills are a plus