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  • Posted: Jun 28, 2022
    Deadline: Not specified
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  • Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio and text - is consumed. The Buy segment offers consumer pack...
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    Field Technician

    ROLE DETAILS

    • Establish and maintain long term relationships with assigned Nielsen Families/Households
    • Install or Maintain Nielsen measurement equipment in newly assigned or existing Nielsen Families/Households
    • Drive to selected homes within a designated territory.
    • Identify problems and troubleshoot data/equipment
    • Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data.
    • Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively
    • Prioritize, schedule, and complete all work in compliance with established policy and guidelines in assigned territory
    • Accurately collect and report demographics and audience information using Nielsen proprietary
    • software
    • Educate and coach Panel Members on proper operation and usage of Nielsen equipment
    • Negotiate and maintain the cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others

    Qualifications & Skills

    The successful candidate will possess the following qualities: Position requires bending and lifting television sets and other home electronic equipment.

    • Ability to work in a non-traditional schedule, including evenings and weekends
    • Strong technical skills which may include: previous experience with consumer electronics.
    • Software systems and networking knowledge
    • Superior customer service skills and ability to connect with Nielsen Families
    • Excellent organizational/time management skills
    • Interpersonal and verbal communication skills are vital
    • Computer/Smart Phone/Tablet proficiency; ability to use email, spreadsheets, and other software applications.
    • Experience to work independently
    • Must have a valid Driver’s License and satisfactory driving record

    Preferred Qualifications as follows:

    • Technical diploma, Certificate of Completion, Associate's degree.
    • Minimum High School Diploma/GED with 2-5 years equivalent work experience
    • Bilingual language skills are a plus

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Nielsen on jobs.lever.co to apply

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