Webhelp South Africa, Customer Experience Innovators
We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers.
Established in 2013, we have 2 experience centres in South Africa with ambitions to grow...
Read more about this company
You’ll need to communicate professionally on all levels, have a keen eye for detail and be self-motivated while remaining cool when working under pressure.
If this sounds like you, then apply today!
What you’ll be doing
Allocation of file to relevant fee earner and/or function Recovery of client damages cheques
Telephone contact client and Third Party Insurers
Providing clear and correct information in a user friendly manner
Maintaining Diary to do list
Third Party Insurers/Client queries
Proactively managing the clients’ expectations.
Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
Active listening and communication style
Highly professional manner
Proactively pursuing for outstanding client or office monies by telephone and faxed correspondence
Dealing with Medico Legal invoice queries
Closing files ready to be archived
What you’ll need
Matric
Previous similar type experience preferable, but experience in an administrative/financial/customer services environment will be recognised as well
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