File Handler - Settlement Unit Administrator at Webhelp SA

About the Job

• You’ll need to communicate professionally on all levels, have a keen eye for detail and be self-motivated while remaining cool when working under pressure.
• If this sounds like you, then apply today!

What you’ll be doing

• Allocation of file to relevant fee earner and/or function Recovery of client damages cheques
• Telephone contact client and Third Party Insurers
• Providing clear and correct information in a user friendly manner
• Maintaining Diary to do list
• Third Party Insurers/Client queries
• Proactively managing the clients’ expectations.
• Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
• Active listening and communication style
• Highly professional manner
• Proactively pursuing for outstanding client or office monies by telephone and faxed correspondence
• Dealing with Medico Legal invoice queries
• Closing files ready to be archived

What you’ll need

• Matric
• Previous similar type experience preferable, but experience in an administrative/financial/customer services environment will be recognised as well
• Debt handling experience desirable
• Must be able to use own initiative and prioritise
• Flexibility in work content