Financial Operational Controller - Sandton at Core Group

Job Purpose

• We are seeking an experienced Controller with strong retail operational experience to join our team.
• The ideal candidate will have at least 5 years of relevant experience in retail operations.
• The Financial Operational Controller will be responsible for overseeing various processes including gift card investigation, manual invoices, customer refunds, banking issues, iTunes anomalies, petty cash management, spare parts investigation, and store-related projects.
• This role requires a hands-on approach, excellent attention to detail, and the ability to review and improve existing processes.
• If you are a detail-oriented professional with a proven track record in managing financial operations, we invite you to apply. 

Responsibilities:

• Conduct daily reconciliation of gift cards between the ledger and Tutuka system, promptly investigate any discrepancies, raise queries with stores, and ensure timely resolution of issues.
• Keep the manual invoice sheet up to date, monitor unprocessed manual invoices, and follow up with stores to resolve outstanding items. Investigate reasons for raising manual invoices and manage associated risks.
• Coordinate the process of issuing manual invoice books, including raising and accepting purchase orders from the supplier, stamping each page of the books, and distributing them to stores.
• Check and verify customer refund packs prepared by stores, ensuring accuracy and adherence to guidelines. Submit refund packs for release to senior management.
• Investigate banking issues related to refunds that have not reflected in customers' accounts. Collaborate with FNB to resolve discrepancies and confirm and resolve double charges.
• Investigate anomalies with iTunes and Microsoft cards, such as missing invoices for billed vouchers, and work with stores to resolve the issues. Maintain a log of unresolved issues and hold stores accountable for process compliance when necessary.
• Approve petty cash expenses, prepare accounting journals, and process ad hoc payments as required.
• Investigate unprocessed and uninvoiced repairs, follow up with stores to ensure compliance, and resolve outstanding issues.
• Act as the operational lead for store-related projects, such as implementing one bank account, paperless cash up, and auto processing of trade-in refunds.
• Address general store queries related to invoicing, point-of-sale (POS) issues, and other finance-related matters.

Requirements:

• Matric, Degree or Diploma in Finance, Accounting, or a related field will be beneficial.
• Minimum of 5 years of experience in retail operations with a strong emphasis on store processes.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve financial discrepancies.
• Excellent organisational skills and attention to detail, ensuring accuracy and completeness of financial processes.
• Hands-on approach and ability to work independently and collaboratively in a team-oriented environment.
• Proficient in using software and systems.
• Excellent communication skills, with the ability to interact effectively with store personnel, suppliers, and senior management.
• Strong project management skills and ability to drive process improvement initiatives.
• If you are a dedicated professional seeking a challenging role that offers opportunities for growth and the chance to make a significant impact on our financial operations, we look forward to receiving your application.