First Line Manager: Death Claims at Sanlam Group

What will you do?

• Manage Business Unit & Business Unit Performance.
• Manage Implementation of existing & new processes, services & procedures.
• Strategic Actions – Manage effective streamlining of processes.
• Manage Productivity, Quality & Work-related Problems.
• Manage Department Budget.
• Manage Staffing Process.
• Manage Individual Training & Development.
• Manage Individual Performance.
• Ensure accurate reporting.
• Resolution of queries on financial reports, control and authorisation accounts.
• Resolve audit findings.
• Complaints investigation and resolution.
• Recommendations regarding exceptional claims decisions in collaboration with death claims consultants and management.
• Interaction with various departments in and outside of Business Shared Services.
• Ensure effective management of Service Level Agreements between BSS, NUB, Distribution, Actuarial, Re-insurers, internal doctors. 
• Effective communication to respective role-players.
• Focused and motivated team.
• Effective Death Claims Production Centre management.
• What will make you successful in this role?

Qualifications:

• Grade 12 with Mathematics and/or Accountancy.
• 3 years Degree/ Diploma.

Knowledge and Experience: 

• Knowledge of the Individual Life Insurance processes and products.  
• Knowledge of death claims processes will be advantageous.
• Leadership experience in managing a team of agents.
• Impact of legislation, e.g. FICA, Pension Funds Act. 

Competencies:

• Building and Maintaining Relationships
• Communication
• Customer Service/Treating Customers Fairly
• Influencing/Gaining Commitment