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  • Posted: Oct 23, 2020
    Deadline: Not specified
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    The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
    Read more about this company


    First Line Support Technician

    The role:

    By understanding and developing our strengths, we do things more intelligently, develop the potential within our people and improve efficiency. As employees we value and count on your knowledge and skills, to move our company from strength to strength. Our 1st Line Support Technicians need to support the daily operational IT requirements of all staff.

    The Detail:

    IT Support

    • Deliver IT infrastructure support for the company’s employees.
    • Identify, troubleshoot, research, support and resolve IT issues in relations to the helpdesk.
    • Responsible for set up of new hardware within the company.
    • Maintaining of desktop hardware and software (upgrades, virus free and fully operational).

    Troubleshooting and Maintenance

    • Ensure all problems are attended to and resolved according to the helpdesk SLA.
    • Maintaining of desktop hardware and software (upgrades, virus free and fully operational).
    • Ensuring neatness of server room and IT office.
    • Ensuring all cabling is kept tidy.

    Are you this person?

    • Are you A+ or N+ certified?
    • Do you have a minimum of 1year support experience within a similar support role or within a call centre?
    • Are you comfortable working shifts?


    Method of Application

    Interested and qualified? Go to Ignition Group on to apply

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