Flexi Customer Assistant at Wellness Warehouse

As One of the TEAM

Our customer experience is always front of mind and is the Why behind what we do. As a customer assistant you will enjoy the variety of tasks performed in many areas of the store. Your contribution to the business will be to bring an organised and detail-orientated approach to your responsibility areas and a willingness to continually learn and collaborate with the rest of the team. 

Direct experience of the individual / Behaviours

Organized

• A genuine ability to plan, organise and ensure processes and disciplines are followed

Detail Orientation

• Natural drive and excitement about paying attention to the detail with a strong emphasis on accuracy

Team Player

• Open to feedback and collaboration with an understanding of the importance of team interdependence

Customer Loyal

• A genuine love of being of service and delighting customers through experience and product

Willingness to Learn

• Open to continuous improvement through knowledge and skill development in the wellness sector

Responsibilities

Your Strategic FOCUS AREAS

Customer Experience

• Professionalism, house-keeping, store look and feel, know layout of store to direct customers to products 

Store Disciplines and Productivity

• Opening & closing procedures, ticketing, effective merchandising as per guidelines

Risk Management

• Stock control - accurate receiving and checking of all store deliveries as per store manual, stock counts & product expiry checks / Cash handling - assist with POS and cash ups

Qualifications and Additional Information

We OFFER

• Competitive, market-related salaries based on skills and experience
• Remuneration based on a ‘cost to company’ model
• Performance incentives
• Team member discounts on in-store and online purchases
• Bonus birthday leave day
• Exceptional training and knowledge aquisition through our in-house Wellness Training Academy
• Exceptional product training with suppliers of our key brands
• Free Wellness Healthy Happenings event access
• Involvement with a community of people who really care about making a difference in the world

We ASK

• Grade 12
• Minimum 1 year retail experience would be advantageous
• A genuine interest in health and wellness - brand ambassadors
• Basic computer literacy
• Very good written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Competency Assessment Achieved