Foreign Language Call Centre Agent at Flash Group

RESPONSIBILITIES

• Handle and resolve customer complaints
• Provide customers with product and service information
• Effectively deal with job stress, angry callers, and upset customers
• Support and provide superior service via phones, e-mails and faxes as a receiver and caller
• Answer calls professionally
• Respond to customer inquiries
• Enter customer information and update
• Process Orders accurately
• Identify and escalate priority issues
• Sell to Customers
• Route calls to appropriate resources
• Follow up customer calls where necessary
• Complete attendance registers
• Meets commitments to customers
• Other duties as assigned by management

Requirements

Minimum Requirements:

• Matric
• Must be bilingual, with fluency in Amharic and English  
• Fluency in Foreign Languages i.e. Somalian, Bangladesh and Pakistan will be an advantage
• 6 months Call Centre Experience will be an advantage
• Must be computer literate

Attributes

• Be able to listen to the customer’s query and respond adequately
• Perfect telephone etiquette
• Able to handle irate customers
• Able to multitask