Forensic Analyst at AfroCentric Group

What will you do? 

• Client service delivery and quality
• Follow procedures and cooperate with peers and leader for best possible service delivery
• Compliance and Risk Management
• Defined legal, statutory and regulatory compliance is maintained at the required standards 
• Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary
• Financial Management
• Contribute to cost savings within the department to assist with financial goals and targets
• Operating Model
• Conduct original indepth investigations as directed by Operational Leader 
• Prepare written reports detailing the followup or original investigation and send them where required 
• Identify trends and patterns to initiate proper investigations 
• Identify loopholes that increase risk to the organisation 
• Administration and documentation management
• Meet delivery objectives through working with other team members within and linked to the department / project 
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels 
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
• Operational Implementation of Strategy
• Keep up to date with operational changes implemented in response to important external influences 
• Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities 
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement
• Operational Leadership
• Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives 
• Engage in development, coaching and mentoring 
• Support transformation through valuing diversity 
• Behave in alignment with the Afrocentric values
• Stakeholder Management
• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved 
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buyin
• Specific deliverables:
• Operating Model:
• Conduct original in depth investigations as directed by Operational Leader
• Prepare written reports detailing the follow up or original investigation and send them where required
• Identify trends and patterns to initiate proper investigations
• Identify loopholes that increase risk to the organisation
• Administration and documentation management

Qualification and Experience

• 2-3 years experience in the Medical Aid environment.
• Matric and relevant certificate/diploma

Knowledge and Skills

Knowledge

• Knowledge and application of relevant legislation 
• Knowledge and application of processes and procedures

Skills

• Task Management 
• Adobe Creative Suite 
• Data modelling and evaluation 
• Computer Technology Skills 
• Communication Skills 
• Business Writing Skills 
• Business information systems, testing methodologies, training 
• Attention to Accuracy and Detail 
• Problem solving and decision making skills 
• Customer Focus 
• Numerical Ability