Current Openings at AfroCentric Group

What will you do?

Manage end to end communications across all channels and mediums (digital and traditional) that include but is not limited to: 

• Content writing, 
• Copy-editing, 
• Content design, e.g. infographics and newsletter set-ups, 
• Facilitate sign-off and engage with third party suppliers, as well as
• Conducting quality assurance of content created by peers

Qualification and Experience

• Matric and appropriate Diploma or Degree in Journalism, Communications, Public Relations and/or design
• 3-4 years’ experience in a PR, communications, design software (e.g. Canva and Adobe Creative Suite) and / or advertising environment. 
• Healthcare administrative experience will be advantageous.
• What will make you successful in this role?

Client service delivery and quality

• Follow procedures and cooperate with peers and leader for best possible service delivery
• Compliance and Risk Management
• Defined legal, statutory and regulatory compliance is maintained at the required standards 
• Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary
• Financial Management
• Contribute to cost savings within the department to assist with financial goals and targets
• Operating Model
• Meet delivery objectives through working with other team members within and linked to the department / project 
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels 
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
• Operational Implementation of Strategy
• Keep up to date with operational changes implemented in response to important external influences 
• Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities 
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement
• Operational Leadership
• Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives 
• Engage in development, coaching and mentoring 
• Support transformation through valuing diversity 
• Behave in alignment with the Afrocentric values
• Stakeholder Management
• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved 
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Knowledge and Skills

• Customer Focus 
• Numerical Ability 
• Attention to Accuracy and Detail 
• Editorial skills 
• Graphic design skills 
• Problem Solving 
• Communication Skills 
• Computer Technology Skills 
• Business Writing Skills

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Position Purpose

• To demonstrate the health risk management value provided by the organisation by: -providing client schemes with meaningful strategic health risk management input (health risk management consulting services); and -ensuring that client needs are filtered into the business so that appropriate health risk management tools / services are developed

Experience

• 10 years relevant managed healthcare experience.
• Previous experience interacting at Board level would be an advantage.

Qualifications

• Relevant 3 – 4year degree is a minimum requirement (clinical)
• Professional Membership

Accountabilities

• Compliance and Risk Management:
• Ensure legal and regulatory compliance regarding all functions including but not limited to King IV and International Financial Reporting Standards practices
• Continuous improvement:
• Understand interdependence of different systems and processes in area of specialization and department. Provide specialist input into efficiency, compliance and quality objectives for relevant area. Identify problems and develop and propose solutions to present to appropriate leader or stakeholders
• Drive customer-centricity:
• Manage the relationship between Afrocentric and Client schemes to promote and streamline the financial and operational interests of client schemes and align this with Afrocentric strategy . Serve as a primary spokesperson for the client within the organization and promotes collaborative cooperation towards achieving a collective vision of prosperity of the client. Exercise influence and persuasion in the face of divergent objectives within Afrocentric on behalf of the client -Ensure all client legislative submission requirements are met -Ensure client retention strategies are implemented
• Maintain a high level of inter-departmental understanding in order to deliver on professional excellence
• Continuously increase understanding of client and stakeholder needs, satisfaction and service delivery
• Knowledge management:
• Ensure that adequate knowledge, regarding area of expertise, is shared as required and maintained within the research library. Provide advice and / or training as required. Maintain and develop specialist knowledge
• Operating Model:
• Identifies opportunities and proposes new methods of improving existing operations. Fosters the search for a new approach to conducting business in an environment which provides the resources and communication flow necessary to encourage initiatives and joint projects. Ensure excellence in communication to ensure stakeholders are aware of and understand the objectives of the Board of Trustees -Keep abreast of business and economic environment in which the client and stakeholders operates in. Prepares the Board of Trustees to meet challenges presented by new trends and developments in the industry
• Specialist support to projects:
• Own Specialist knowledge in projects, when required
• Conform to project management disciplines when participating in projects
• Represent department or project on appropriate governance committees

Knowledge:

• Understand and demonstrate agile development life cycles
• Knowledge, application and compliance to relevant legislation and regulations
• Knowledge, application and improvement of policies and procedures

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What will you do? 

• Continuous improvement
• Plan effectively and meet deadlinesGuide the analysis and functional testing effort towards successful projects or system maintenanceMaintain a high standard of systems requirements specifications quality within the team
• Implement practical solutions that use thespecialist and departmental systems and processes
• Provide specialist input and recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation
• Identify problems and develop and propose solutions to present to appropriate leader or stakeholders
• Ensure day to day operational support required from area of specialisation is provided to enhance performance
• Cost containment
• Support the identification, development and implementation of costeffective processes to increase efficiency and reduce cost drivers related to area of specialisation
• Continuously review cost / benefit and Return on Investment within area of specialisation
• Drive customercentricity
• Identify delivery constraints, notify all stakeholders and escalate where required
• Maintain a high level of impact on other departments to support improved deliveryContinually increase understanding of client and stakeholder needs, satisfaction and service delivery
• Knowledge management
• Assist in the documentation of system requirements specification, test plans, estimates and work plansIdentify and encourage areas for growth and improvement within the teamSupport new team members by organizing product and internal training to ensure that they have the necessary knowledge to effectively participate on the team
• Ensure the system is documented and all documents are updated on the agreed document repository
• Ensure that adequate knowledge regarding specialisation is shared as required and maintained within the research library
• Provide advice and / or training as required
• Maintain, develop and implement specialist knowledge within the day to day operations of the organisation
• Maintain expertise level
• Be a member of related professional bodies
• Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation
• Network key relationships
• Collaborate and work well with other system analysts, software developers, business analysts, testers and relevant stakeholders in the pursuit of team goals
• Engage with and provide support to the established network of internal and external expert resources and partners
• Specialist support to projects
•  Provide Specialist expertise and ensurebest practice related to specialisation is implemented in projects, when required
•  Conform to project management disciplines when participating in projects
•  Represent department or project on appropriate committees related to area of specialisation
• Specific deliverables:
• Knowledge management:
• Assist in the documentation of system requirements specification, test plans, estimates and work plans
• Identify and encourage areas for growth and improvement within the team
• Support new team members by organizing product and internal training to ensure that they have the necessary knowledge to effectively participate on the team
• Ensure the system is documented and all documents are updated on the agreed document repository
• Continuous improvement:
• Plan effectively and meet deadlines
• Guide the analysis and functional testing effort towards successful projects or system maintenance
• Maintain a high standard of systems requirements specifications quality within the team
• Network key relationships:
• Collaborate and work well with other system analysts, software developers, business analysts, testers and relevant stakeholders in the pursuit of team goals
• Drive customer centricity:
• Identify delivery constraints, notify all stakeholders and escalate where required

Knowledge

• Product and systems knowledge

Attribute

• Credibility: Lead with integrity and trust others as you would like to be trusted Living the values and being transparent
• Entrepreneurship: Take chances to continuously improve our Customer's experiences Driving operational efficiencies
• Influence: Engage with Customers and colleagues to advance the organisation's welfare Making work happen
• Collaboration: Build workrelated network and share knowledge with colleagues Building networks
• Ownership: Make critical decisions based on what's right for AfroCentric and Customers Owning operational decisions and knowing oneself.

Skills

• Business Writing Skills
• Communication Skills
• Computer Technology Skills
• Task Management
• Adobe Creative Suite
• Data modelling and evaluation
• Research and development
• Knowledge and application of standard SDLC methodologies
• Problem solving and decision making skills
• Manage team and individual performance
• Numerical Ability
• Customer Focus
• Attention to Accuracy and Detail

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What will you do? 

Position Specific Outputs 

• To demonstrate the health risk management value provided by the organisation by:
• providing client schemes with meaningful strategic health risk management input (health risk management consulting services); and
• ensuring that client needs are filtered into the business so that appropriate health risk management tools / services are developed
• Understand and add valuable input into the Scheme’s managed care strategy.
• Communicate that strategy back into the operational environment.
• Proactively identify any potential clinical risks relating to contracted services, and coordinate an appropriate response or
• action plan from the expert areas within the organisation's stable to address the identified risk.
• Effectively present the relevant managed care reports for the schemes.
• Articulate the value of the managed care solutions.
• Ensure that the necessary action items from the managed care subcommittees are appropriately attended to.

Qualification and Experience 

Experience

• Previous experience interacting at Board level would be an advantage.
• 10 years relevant managed healthcare experience.

Qualifications

• MBChB degree is a minimum requirement (clinical – medical doctor)

Knowledge and Skills 

Knowledge

• Understand and demonstrate agile development life cycles
• Knowledge, application and compliance to relevant legislation and regulations
• Knowledge, application and improvement of policies and procedures

Skills

• Computer Technology Skills
• Task Management
• Executive Business Writing Skills
• Financial Acumen
• Neural network architecture
• Change Management
• Communication Skills
• Relevant systems knowledge and application
• Business Acumen
• Application and Understanding off GAAP/IFDRS
• Quality driven
• Innovates and Takes Risks

Personal Attributes

• Entrepreneurship (SM)
• Influence (SM)
• Credibility (SM)
• Ownership (SM)
• Collaboration (SM)

go to method of application »

What will you do? 

• Client service delivery and quality
• Follow procedures and cooperate with peers and leader for best possible service delivery
• Compliance and Risk Management
• Defined legal, statutory and regulatory compliance is maintained at the required standards 
• Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary
• Financial Management
• Contribute to cost savings within the department to assist with financial goals and targets
• Operating Model
• Conduct original indepth investigations as directed by Operational Leader 
• Prepare written reports detailing the followup or original investigation and send them where required 
• Identify trends and patterns to initiate proper investigations 
• Identify loopholes that increase risk to the organisation 
• Administration and documentation management
• Meet delivery objectives through working with other team members within and linked to the department / project 
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels 
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
• Operational Implementation of Strategy
• Keep up to date with operational changes implemented in response to important external influences 
• Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities 
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement
• Operational Leadership
• Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives 
• Engage in development, coaching and mentoring 
• Support transformation through valuing diversity 
• Behave in alignment with the Afrocentric values
• Stakeholder Management
• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved 
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buyin
• Specific deliverables:
• Operating Model:
• Conduct original in depth investigations as directed by Operational Leader
• Prepare written reports detailing the follow up or original investigation and send them where required
• Identify trends and patterns to initiate proper investigations
• Identify loopholes that increase risk to the organisation
• Administration and documentation management

Qualification and Experience

• 2-3 years experience in the Medical Aid environment.
• Matric and relevant certificate/diploma

Knowledge and Skills

Knowledge

• Knowledge and application of relevant legislation 
• Knowledge and application of processes and procedures

Skills

• Task Management 
• Adobe Creative Suite 
• Data modelling and evaluation 
• Computer Technology Skills 
• Communication Skills 
• Business Writing Skills 
• Business information systems, testing methodologies, training 
• Attention to Accuracy and Detail 
• Problem solving and decision making skills 
• Customer Focus 
• Numerical Ability