Forensic Assistant at Old Mutual South Africa

Job Description

This Cape Town role is responsible for supporting the forensic team in executing forensic work. 

•     Supports the forensic team in executing forensic work under supervision.
•     Provides administration support to the forensic team.
•     Executes specific tasks related to forensic work.
•     Maintains accurate and complete information of forensic work.
•     Manages client and stakeholder relationships under supervision

Key Result Areas:

• Performing initial investigation / assessment on allegations of fraud received by GFS.
• Filtering all new allegations reported to GFS using the GFS methodology.
• Good, clear, and professional communication with clients and stakeholders.
• In this role, you will be expected to develop your forensic knowledge and skills.
• Executes specific tasks related to forensic work.
• Uses personal initiative and judgment to achieve objectives.
• Plan and execute administrative forensic work under supervision.
• Provide technical and administrative support to the GFS investigation team.
• Capture accurate and complete information relating to allegations on the electronic case management system.
• Accountable for service delivery through own efforts.
• Collaborating effectively with others to achieve personal results.
• Manages client and stakeholder relationships under supervision.

Requirements: Skills, Qualifications and Experience:

• Matric/grade 12 
• Fraud certificate advantageous 
• Working knowledge of systems such as Vantage, Craft, AWD and OMUNET essential 
• Knowledge of all Old Mutual products is essential e.g. NGP/MFC/OMP etc.
• Working knowledge of the Enquiry Management System (EMS) essential 
• 1 year experience in Forensic administration advantageous 
• Must be a Self-starter and able to display initiative and work independently.
• Must be able to work under pressure and meet deadlines.
• Solution-driven, passionate and energetic.
• Must be able to interpret information and apply logic.
• Must be a team player.

Skills

• Accountable, Customer Communications, Deadline Management, Forensic Services, Office Administration, Service Delivery, Stakeholder Relationships, Teamwork, Working Independently

Education

• Matriculation Certificate (Matric)  (Required)