Description
Some people are happy to go through life in a comfortable bubble, and that is great, we don’t judge, but at Hello Group we believe that if we can change lives, it’s a day well-lived. We change lives every minute of the day, literally. For us, we do not go to work each day, we go to a place where “grown-ups” are fuelled by a risk-taking appetite for adventure that leaves a definite mark on the lives of others.
Hello, Group, is a place where you get scraped knocked, or even trip over your shoelaces, but through all that build what we call profitable altruism. Here we solve problems that others think are impossible and have fun while doing it.
We love a bit of craziness, dissatisfaction with the status quo is what YOU can offer us at Hello. It is our passion to build life-changing businesses and to stay in the chaos and not have to settle into the routine. We want the smart people on the ground, to develop our next big thing. What do you say…want to join our weird and wonderful family?
Minimum Requirements
Required Qualifications:
- Strong written and verbal communication skills.
- Advanced analytical skills with a proficient ability to interpret data.
- Robust problem-solving abilities, with a knack for detailed analysis and critical thinking.
- MS office – intermediary level in Microsoft Excel.
Desired Qualifications:
- Matric Certificate is required.
- Previous experience in banking, compliance, or business operations is highly preferred.
Work Hours and Conditions:
- This position requires the ability to work flexible hours, including night shifts, weekends, and public holidays on a rotational basis.
- Reporting Structure:
- The Fraud & Risk Specialist will report directly to the Operations and Risk Management Lead.
- Career Development and Progression:
- The role offers significant opportunities for professional growth and development within the department, including potential progression to senior risk management roles.
Duties and Responsibilities
Company Description:
- We are a leading firm in the financial services sector committed to delivering innovative financial solutions to our clients. With a focus on integrity and security, we ensure optimal operation in the rapidly evolving financial landscape. Our inclusive culture and dedicated team make us a top choice for finance professionals looking to advance their careers.
Job Purpose:
- The Fraud & Risk Specialist will be responsible for overseeing the integrity and security of transactions by identifying and analysing potential fraud risks. This role is crucial in maintaining the trust and safety of our operations and client transactions.
Key Responsibilities:
- Extract and analyse reports to monitor transaction patterns and detect anomalies.
- Screen accounts to identify suspicious activities and transactions.
- Log tickets with detailed instructions for the Fraud team to investigate and obtain the source of funds.
- Review and resolve suspected fraud tickets and manage fraud allegation queries.
- Communicate with third-party entities and clients regarding fraud inquiries and transaction disputes.
- Prepare and present regular reports on fraud-related matters to the management team, including daily, weekly, and monthly summaries.
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