Fraud Claims Adviser - Durban at Huntswood

Job Responsibilities:

• You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service.
• You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish.
•  It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner.
• You will be required to investigate cases of potential misinterpretation, fraudulent activity on policies, were there is a possibility/possible quote manipulation has been suspected and confirm if policies are correct, Update details and make adjustments or cancellations. 

Job Requirements:

• Matric/NQF 4
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills 
• Previous experience within the contact centre/insurance industry beneficial

Experience Required:

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Extensive experience in handling fraudulent claims will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls.
• Experience of closing cases.
• Full complaint handling cycle experience is essential.
• Passionate about providing the best resolution for the customer

Preferred Requirements:

• Experience/exposure to UK customers