New Jobs at Huntswood

Job Responsibilities:

• Register customer information.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Build good rapport with your customer so you are able to better engage them.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a relevant equivalent qualification
• Min 12 months outbound/ Inbound sales experience (local / international)
• Customer service experience

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Job Responsibilities

People Management

• Management of a team of facilities staff (front of house and cleaning colleagues)

Facilities Maintenance

• Manage the Facilities Management team to ensure maintenance and repair of office facilities, including HVAC systems, lighting, plumbing, and electrical systems takes place as necessary.
• Coordinate regular inspections and preventive maintenance to ensure a safe and comfortable working environment, ensuring health and safety compliance
• Developing the facilities function – implementing best practise, improving cost efficiencies and creating quicker, consistent project turn arounds for client’s requirements.

Space Planning

• Plan and optimize office space to accommodate the needs of employees, departments, and teams.
• Maintain accurate records of office layouts, seating arrangements, and room allocations.
• Coordinate office relocations/ new site launches and renovations, ensuring minimal disruption to business operations.

Physical Security

• Manage the physical security requirements ensuring that compliance is maintained at all times in line with ISO27001 and PCIDSS

Vendor and Contractor Management

• Manage relationships with external vendors, contractors, and service providers.
• Obtain quotes and ensure cost-effective services for facility maintenance and improvements.

 Facilities Administration and Management

• Maintain inventory and ordering of office supplies and equipment.
• Coordinate equipment repairs or replacements as needed.
• Maintain records related to facility management, including maintenance logs and safety documentation.
• Manage site transportation.

Budget Management

• Assist in developing and managing the facilities budget, ensuring cost-effective operations.
• Monitor expenses related to maintenance, utilities, and services.

Occupational Health and Safety (OHS)

• Be the Section 16.2 Responsible Person for health and safety for all South African sites.
• Create and maintain a safe working environment – delivering training to ensure operational teams comply with health and safety regulations, reinforcing a safe and positive working environment and ensuring that the OHS Manual is maintained.

Environmental Sustainability

• Implement and manage sustainability initiatives to reduce the environmental impact of the facility.
• Monitor and report on energy consumption, waste management, and sustainable practices.

Communication and Reporting

• Work at a senior level to support the demands of a busy operation, managing communications with Directors and senior leaders.
• Respond to emergency situations or other urgent issues involving the facility.
• Act as a point of contact for employees regarding facility-related concerns.
• Prepare regular reports on facilities' performance, costs, and improvements. 

Essential Skills

• Proven management experience of working within a senior level Head of Facilities Management role
• Health & Safety experience
• Strong knowledge of safety regulations and maintenance procedures
• Exceptional leadership and communication skills
• Proficiency in maintaining operational budgets and resource management

Desirable Skills

• Experience of working in a contact centre environment

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Job Responsibilities:

• You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service.
• You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish.
•  It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner.
• You will be required to investigate cases of potential misinterpretation, fraudulent activity on policies, were there is a possibility/possible quote manipulation has been suspected and confirm if policies are correct, Update details and make adjustments or cancellations. 

Job Requirements:

• Matric/NQF 4
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills 
• Previous experience within the contact centre/insurance industry beneficial

Experience Required:

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Extensive experience in handling fraudulent claims will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls.
• Experience of closing cases.
• Full complaint handling cycle experience is essential.
• Passionate about providing the best resolution for the customer

Preferred Requirements:

• Experience/exposure to UK customers