FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa.
Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative.
FlySafair is a very dynamic company that prides itself o...
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Monitor and analyse Post Payment Model queues to identify syndicate fraud activity;
Analyse and keep record of syndicate fraud activity;
Recommend preventative measures based on the outcome of the analysis;
Monitor the Fraud system, promptly address transaction queues, and upload new data into the system;
Liaise with Banks, cardholders & call centre;
Monitor the official fraud report line;
Ensure that the No-Fly list is updated on a daily basis;
Responsible for the following:Case administration, Evidence gathering and interviewing, Disciplinary hearings and CCMA SAPS & Courts Case finalization, feedback, and reporting;
Responsible for weekly chargeback processing & administration (includes chargeback statistics, generation of monthly invoices & credits to travel agents, GDS/BSP as well as ADM & ACM administration);
Network with Experian, bank & SAPS staff where possible to build relationships and support networks;
Responsible for compiling daily operational reports on fraud incidents, case statuses, and compliance metrics to support timely investigations and accurate recordkeeping;
Attend IAFCI/ICFP webinars & seminars where possible;
Attend all team/ departmental/ company meetings. Acknowledge all company policies/ procedures as requested;
Assist in helping and mentoring new staff to ensure that SOP's, regulations, and terminology is correctly understood.
Requirements
Grade 12 or Equivalent (Essential);
Full ACFE/ICFP membership and/or relevant tertiary qualification;
A minimum of 3 years' experience in credit card fraud investigations within the aviation industry or in a commercial/online merchant fraud environment (Essential);
Proven experience in the use of commercial credit card fraud prevention systems (Essential);
FlySafair product and process knowledge;
Booking system Payment system & Fraud system knowledge;
Knowledge of chargeback & refund procedures;
Knowledge of Criminal and internal investigations;
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