Latest Jobs at FlySafair

Description

• Monitor and analyse Post Payment Model queues to identify syndicate fraud activity;
• Analyse and keep record of syndicate fraud activity;
• Recommend preventative measures based on the outcome of the analysis;
• Monitor the Fraud system, promptly address transaction queues, and upload new data into the system;
• Liaise with Banks, cardholders & call centre;
• Monitor the official fraud report line;
• Ensure that the No-Fly list is updated on a daily basis;
• Responsible for the following:Case administration, Evidence gathering and interviewing, Disciplinary hearings and CCMA SAPS & Courts Case finalization, feedback, and reporting;
• Responsible for weekly chargeback processing & administration (includes chargeback statistics, generation of monthly invoices & credits to travel agents, GDS/BSP as well as ADM & ACM administration);
• Network with Experian, bank & SAPS staff where possible to build relationships and support networks;
• Responsible for compiling daily operational reports on fraud incidents, case statuses, and compliance metrics to support timely investigations and accurate recordkeeping;
• Attend IAFCI/ICFP webinars & seminars where possible;
• Attend all team/ departmental/ company meetings. Acknowledge all company policies/ procedures as requested;
• Assist in helping and mentoring new staff to ensure that SOP's, regulations, and terminology is correctly understood.

Requirements

• Grade 12 or Equivalent (Essential);
• Full ACFE/ICFP membership and/or relevant tertiary qualification;
• A minimum of 3 years' experience in credit card fraud investigations within the aviation industry or in a commercial/online merchant fraud environment (Essential);
• Proven experience in the use of commercial credit card fraud prevention systems (Essential);
• FlySafair product and process knowledge;
• Booking system Payment system & Fraud system knowledge;
• Knowledge of chargeback & refund procedures;
• Knowledge of Criminal and internal investigations;
• Compiling credit card fraud prevention strategies;
• Analysing large volumes of sales data with the aim of identifying fraud;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Excellent report writing and administrative skills;
• Strong attention to detail;
• Problem solving skills;
• Strong analytical skills.

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Description

• Facilitate and maintain HR Information Systems (HRIS) and related platforms;
• Partner with HR and IT to implement system upgrades, integrations, and enhancements;
• Serve as a key point of contact for system troubleshooting and user support;
• Ensure data accuracy, consistency, and security across HR systems;
• Develop and maintain data standards, governance processes, and documentation;
• Provide support for various HR projects and respond to HR related inquiries as required;
• Design and deliver dashboards and reports on key HR metrics;
• Provide analytical support as and when required;
• Identify trends, gaps, and opportunities to inform HR strategy and decision-making;
• Provide input for monthly reports to the HR & Corporate Manager with the aim to enhance business decision-making capabilities (Headcount/ASL/Finance/Board report/4LC/IT/Reception/Training/Compliance audits);
• Ensure HR systems and data meet legislative and organizational compliance standards;
• Support audits and submissions related to employment equity, BBBEE, skills development, and other statutory requirements;
• Collaborate with relevant teams to align systems and data practices;
• Train HR team members and end-users on system usage and best practices.

Requirements

• Grade 12 or Equivalent (Essential);
• Bachelor's degree in Human Resources, Information Systems, Business Analytics, or related field;
• 5 years’ experience in a similar role (Essential);
• Proven experience with HRIS platforms (Essential);
• Project management experience (Essential);
• Previous experience in HRIS implementation or system migrations (Advantageous);
• Willingness to work overtime as and when required;
• Knowledge of HR principles;
• Proficiency in HR analytics tools and data visualization;
• Strong understanding of HR processes, data privacy regulations, and compliance frameworks;
• Proficient use of the Microsoft Office suite;
• Excellent communication skills ;
• Strong interpersonal skills;
• Analytical mind-set with attention to detail and strong problem-solving skills;
• Ability to translate data insights into strategic recommendations;
• Data Analysis skills;
• Adaptability;
• Project Management.

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Description

• Facilitate the handling of employee grievances, counselling, and conflict resolution processes in a timely and effective manner;
• Take a proactive approach to conflict management and ensure adherence to grievance and disciplinary procedures;
• Provide expert advice to management on appropriate disciplinary action, ensuring fairness, consistency, and compliance with labour law;
• Investigate employee concerns and recommend appropriate courses of action;
• Assist in the formation, interpretation, and application of internal policies relating to employee conduct, discipline, and grievance management;
• Engage with HR and departmental managers to monitor all disciplinary processes, including documentation, investigations, scheduling, and attendance at hearings;
• Represent the organisation at the Commission for Conciliation, Mediation and Arbitration (CCMA) and similar forums;
• Support HR and line managers with CCMA case preparation and dispute resolution strategies;
• Monitor internal and external legal developments and ensure the business remains compliant with relevant employment legislation, collective agreements, and case law precedents;
• Deliver internal training to managers and employees on employee relations topics, including policies, legislation, and disciplinary processes;
• Develop strong relationships with internal and external stakeholders to ensure ER matters are addressed effectively;
• Review, draft, and update company policies and procedures to ensure alignment with current labour legislation and best employment practices;
• Provide accurate interpretation of labour laws and ensure consistent application in the workplace;
• Promote awareness and adherence to company policies, labour legislation, and collective agreements across the organization;
• Conduct research and make recommendations based on recent employment law changes and court rulings.

Requirements

• Grade 12 or Equivalent (Essential);
• Degree or diploma in Human Resources Management, IR or related field (Essential);
• Postgraduate qualification in Labour Relations or related field (Advantageous);
• Minimum 5 years’ experience in Employee Relations Industrial Relations, or Labour Law advisory roles (Essential);
• Proven experience managing disciplinary processes and representing at CCMA;
• Must be prepared to travel.