We enable people worldwide in emerging markets to access financial services. PayJoy partners with retailers to get customers access to credit. Boost your sales. Unlock credit easily.
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The Fraud Operations Representative is responsible for conducting reviews and investigations of partners, stores, clerks and customers to analyze fraud patterns, and implementing tactics to mitigate fraud risks, thereby protecting our customers and the company's financial assets.
Responsibilities
Monitor and analyze transactions for potential fraudulent activity, ensuring comply with the fraud prevention strategies and procedures.
Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
Develop and implement fraud prevention strategies and procedures.
Collaborate with the customer service and operations teams to address and mitigate fraud risks.
Conduct regular fraud risk assessments and provide recommendations for improvement.
Prepare and present detailed reports on fraud trends and prevention measures when requested.
Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.
Assist in training and educating team members on fraud prevention and detection.
Requirements
Completed Technical or partially university studies in related areas such as Business Administration, Communications or similar.
1 years of experience in fraud prevention, anti-fraud processes, fraud examination preferably within the financial services - Phone Finance industry.
Knowledge of regulatory requirements and compliance standards in the country.
Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.
Basic knowledge of SQL – ability to understand and write simple queries.
Proficiency in using fraud detection software and tools.
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