Fraud Operations Team Leader at Robert Walters

Key Qualifications for the Fraud Operations Team Leaders:

• Bachelor of Commerce in Finance or fraud-related field
• 2 – 4 years of team management experience
• Knowledge of the Credit Card industryandVisa Operations is highly beneficial
• Risk Management expertise advantageous

Key duties of the Fraud Operations Team Leader include but are not limited to:

• Support strategic and operational objectives of the Fraud team to minimize fraud exposure.
• Stakeholder relationship management and satisfaction.
• Demonstratestrong leadership skills in people management, process optimization, and risk mitigation.
• Successful capacity planning and talent development initiatives.
• Implementing effective detection mechanisms and strategies to proactively identify and address potentially fraudulent transactions.
• Influence and drive strategy, while building and maintaining essential stakeholder relationships.
• Showcase anunderstanding of risk with a client-centric approach.
• Reduction in fraudulent transactions and exposure.
• Lead the team, overseeing capacity planning, recruitment, upskilling of new members, and performance reviews.
• Provide coaching and mentorship to team members and actively drive business improvement and innovation.
• Contribution to overall business growth and sustainability.

Key personal skills of a responsible Fraud Operations Team Leader:

• Proficiency in independent work.
• Readiness to question established norms.
• Capability for critical analysis, creative problem-solving, and adaptability.
• Dedication to integrity, ethical conduct, and a robustmoral stance.
• Inherent curiosity, receptiveness to learning, and enthusiasm for exploring innovative concepts.