Front Desk Processor at TFG (The Foschini Group)

Key Responsibilities:

• Resolve first Line requests which are not intended for the Fuse by redirecting to the appropriate function;
• Ensure accurate capturing of Customer information including the classification and categorisation of a request as well as the correct assignment to the relevant team to ensure quick and efficient resolution;
• Process all relevant Service administration requests across the Fuse including requirements such as:
• Providing General Admin support across Fuse Service Management;
• Assisting across all channels (email, telephone and social media) for all frontline services within the Fuse as volumes dictates;
• Completing all processes and activities in line with the SLAs for the Finance and NMP (Non-Merchandise Procurement) Services

Qualifications and Experience:

• Min of 1 year in customer service /query management function 
• Min of 2 years Administration experience 
• Experience working in a customer service call centre environment, Finance and data processing 
• Experience working in a customer service call centre or shared services environment 
• A Basic understanding of Finance functions and processes 
• Experience in shared services (advantageous) 
• Qualification in Finance (advantageous) 

Skills:

• Excellent skills in MS Office (Word, PowerPoint and Excel) 
• Problem solving 
• Ability to multitask 
• Ability to work independently 
• Ability to work under pressure 
• Ability to plan and organise