Front of House Manager - Johannesburg - (HC) at Tsebo Solution

Duties & Responsibilities

• Management of on-site front of house staff
• Setting and management of service delivery standards
• Training of all front of house staff
• Implement and maintain systems
• Stock controls and asset management.
• Analyse and pre-empt client needs and possible complaints
• Management of client satisfaction and contribute to quality control programs.
• Client / Customer relations – maintaining sound interpersonal relationship with the Client.
• Operational standards – Maintaining all operational standards as agreed
• Meeting all quality / star grading standards in all areas of responsibility, as per Fedics Grading checklist
• Ability to operate independently
• Proven leadership abilities

Qualifications

• Relevant tertiary qualification and/or equivalent level of competence, an advantage
• 2-3 years previous experience