Front Office Agent (Receptionist) - Franchised at Marriott International

Duties and Responsibilities for a Front Office Agent or Associate (Receptionist) 

• Check in and check out Guests.
• Prepare Guest invoices and take payments on arrival and even check outs, 
• Do all arrival drops for the day including when having events.
• Update TV Screens as per Calendar of Events
• Able to explain all facility amenities upon arrivals.
• Able to check in a large group of people arriving at once.
• Able to Handle GUESTS Complaints
• Rectify arising problems or complaints using LEARN MODEL 
• Perform administrative duties & do Direct Bills for corporate and Groups.
• Maintain a positive and professional approach with co-workers and GUESTS.
• Able to participate in Community Programmes 
• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanour.
• Respond to all guest questions and requests.
• Answer and forward phone calls
• Manage guest bookings and reservations.

JOB REQUIREMENTS 

Requirements

• Degree or diploma in Hospitality/ Hotel Management/ Tourism Management or Events Management, or any related certificate with 2 years of experience in the field or similar role.
• Customer-oriented individual with a good knowledge of hospitality industry standards
• Be attentive and able to solve problems on your own.
• Team Player, Goal orientated, Outspoken, Creative, and willing to work extra hours when needed.
• Able to work alone without supervision and work under pressure.
• Ability to spot and resolve problems efficiently.
• Capable of delegating multiple tasks
• Excellent written and oral communications skills 
• Proficiency in Microsoft applications such as Word, PowerPoint and Outlook, Opera,
• Have knowledge of using Vingard System
• Ability to maintain a positive, friendly attitude even under high pressure.
• Excellent organizational and multitasking skills
• Professional attitude and appearance