Facilitate and arrange kids and family entertainment games and activities
Provide excellent communication, relationship and service (telephonically and hands on) to all guests (internal and external) in a professional manner
Handle all guest related queries including information on promotions, functions, events, and general questions about the Resort
Communicate all necessary and correct information in a professional manner
Issue, receive, and maintain all pagers and other communication systems
Write and communicate all complaints
To be pro-active and use initiative with customer service and complaints
Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area
Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
Responsible for and ensure that pleasant, friendly and helpful behaviour is maintained at all times
Have a thorough knowledge of all facilities and services offered by the Resort
Provide courteous and efficient service to all guests
To maintain, at all times the highest standard of appearance and skills, according to Company Policy
Ensure a professional image at all times
To attend and be attentive to training as and when required
To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures
Set-up and lead entertainment events
Strat plan new entertainment programmes
Requirements:
Matric or Grade 12 Compulsory
FGASA 1 certification or qualified as a Guide
Child minding qualification advantageous
Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment
Leading kids and family games and activities
Able to do game drives therefore FGASA 1 certification or qualified as a Guide
Public speaking ability
Audio visual
Crisis management
Knowledge of Safety and Security Act (O.H.S.A)
Work against normal office hours, some public holidays and weekends required including working during high seasonal periods
Ability to work with multi-cultural staff & multi genders
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