Fun Fanatic- Dikhololo at Beekman Group

Key Performance Areas:

• Facilitate and arrange kids and family entertainment games and activities
• Provide excellent communication, relationship and service (telephonically and hands on) to all guests (internal and external) in a professional manner  
• Handle all guest related queries including information on promotions, functions, events, and general questions about the Resort
• Communicate all necessary and correct information in a professional manner
• Issue, receive, and maintain all pagers and other communication systems
• Write and communicate all complaints
• To be pro-active and use initiative with customer service and complaints
• Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area
• Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
• Responsible for and ensure that pleasant, friendly and helpful behaviour is maintained at all times
• Have a thorough knowledge of all facilities and services offered by the Resort
• Provide courteous and efficient service to all guests
• To maintain, at all times the highest standard of appearance and skills, according to Company Policy
• Ensure a professional image at all times
• To attend and be attentive to training as and when required
• To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures
• Set-up and lead entertainment events
• Strat plan new entertainment programmes

Requirements:

• Matric or Grade 12 Compulsory
• FGASA 1 certification or qualified as a Guide

Child minding qualification advantageous

• Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment
• Leading kids and family games and activities
• Able to do game drives therefore FGASA 1 certification or qualified as a Guide
• Public speaking ability
• Audio visual
• Crisis management
• Knowledge of Safety and Security Act (O.H.S.A)
• Work against normal office hours, some public holidays and weekends required including working during high seasonal periods
• Ability to work with multi-cultural staff & multi genders
• Flexibility & Patience