Functional Analyst at Shoprite Group of Companies

Requirements Gathering & Analysis

• Collaborate with business stakeholders to understand their customer needs, challenges and pain points to gatherdetailed requirements for ecommerce solutions (e.g., B2B platform, payment systems, ERP integrations).
• Prioritize and clarify requirements with key stakeholders, ensuring they align with the business goals.
• Participate in workshops with business owners to understand customer needs.

Functional Documentation

• Develop clear, concise functional specifications and user stories in alignment with agile methodologies.
• Create detailed process flows, wireframes, use cases, and business process models.
• Ensure all documentation is kept up-to-date and aligns with agile sprints and releases.

Collaboration with Development Teams

• Work with development teams to ensure they understand the business requirements and translate them into technical solutions.
• Support development teams during the design and implementation phase by clarifying functionality and providing subject matter expertise.
• Attend backlog refinement, sprint planning, and sprint review sessions.

Testing & Quality Assurance

• Assist with define test cases and acceptance criteria for new features and functionality.
• Support QA teams by reviewing test plans, scenarios, and results to ensure business requirements are met.
• Participate in UAT (User Acceptance Testing) to validate that the system meets business needs and requirements.

Agile Methodology & Process Improvement

• Work in a collaborative, agile environment, ensuring timely delivery of features and continuous improvement.
• Continuously refine the product backlog by prioritizing and refining user stories in collaboration with the product owner.
• Be an active participant in daily stand-ups, sprint reviews, retrospectives, and sprint planning sessions.

Stakeholder Communication & Support

• Act as the liaison between business stakeholders and the technical team, ensuring alignment and transparency throughout the project lifecycle.
• Provide ongoing support and guidance to business users on system functionality and process improvements.
• Help ensure a seamless transition of new functionalities or systems into production.

Ecommerce Platform Expertise

• Maintain a strong understanding of ecommerce platforms, technologies, and trends (e.g., SAP Commerce Cloud, Magento, Salesforce Commerce Cloud, etc.).
• Provide insights and recommendations on industry best practices for ecommerce solutions.
• Using Design Thinking, Personas and UX assist with finding solutions that is customer centric for our B2B eCommerce markets.

Qualifications

• 3-year IT qualification - (essential)
• Business Analyst / Functional Analyst course or similar - (desired)

Experience

• +2 years’ experience within a functional analyst or equivalent support role in IT – (essential).
• Relevant and demonstrable experience in functional analysis, configuration, and user testing - (essential).
• Experience in software testing - (essential).
• Experience in a Retail and or Financial Services industry - (desirable).
• Experience of working on projects within the Software Development Life Cycle – (desirable)
• Experience in cloud solutions – (desirable).
• Change management experience – (desirable).