Functional Head: Housing Rental Management at City of Tshwane

Appointment requirements

• An appropriate three-year career-related tertiary qualification (degree or national diploma) in Built Environment, Public Administration or Management, Development Studies, Human Settlements or Social Sciences or any other study field related to the position
• At least six years’ relevant experience in a human settlements and local government sector, of which at least three years should be at supervisory level
• A valid Code B driving licence
• Computer literacy
• Be available to work after hours and weekends, if required

 Personal attributes and/or competencies

• Ethical; good communication skills; good interpersonal relations; ability to work as part of a team; ability to pay attention to detail; ability to be professional at all times; ability to work independently at strategic level; integrity; ability to work under pressure; flexibility; ability to meet given deadlines; exceptional and dynamic creativity to improve the functioning of the department; administrative skills; organising and coordination skills; financial management skills; project management skills; analytical thinking skills; presentation skills.

 Primary functions

• Ensure the effective and efficient management of high-rise buildings and free-standing houses
• Ensure the effective and efficient management of the section
• Manage applications and placement operations
• Screen applications
• Select and interview prospective tenants
• Compile and sign contracts
• Inform the Manager: Financial Services to open accounts and assessment rates accounts
• Conduct tenant administration
• Be responsible for tenant management operations
• Deal with enquiries and with welfare and other organs of state regarding tenants
• Be responsible for routine inspections and interventions in crisis situations and tenant-related problems
• Deal with the administration of former tenants
• Facilitate resident meetings and implement Council resolutions
• Be responsible for financial management operations
• Assist in implementing full-cost recovery rentals, assist in budget control, monitor rental accounts and ensure payment of rentals
• Ensure that all evictions are carried out as per legal requirements
• Be responsible for maintenance coordination operations and assist in compiling the maintenance programme
• Ensure that day-to-day maintenance is conducted
• Investigate complaints
• Effect electronic referrals
• Keep electronic records
• Conduct site inspections and identify and facilitate major maintenance
• Compile Council reports
• Be responsible for sustainable housing scheme development and maintenance operations and facilitate the establishment of resident committees
• Liaise on cooperating with other role players
• Motivate tenants to better their lives
• Compile a monthly newsletter
• Research operations by collecting housing-related information, study and comment on relevant legislation, analyse changing needs and change work procedures to meet criteria
• Form part of multidisciplinary team to better the lives of tenants
• Train and develop the team