Fund Administrator at Sanlam Group

What will you do?

• Handling all claims related functions with section 14, section 13B, section 27 and section 28 processes

• Ensure optimal processes and controls to adhere to service level agreements (internal and external) 

• Reporting – responsible for accurate and timeous management reporting as required (weekly/ monthly)

• Ensure compliance and risk problems are identified and communicated to management

• Understand and comply with relevant legislative requirements

• Stakeholder engagement with various internal and external stakeholders

• Responsible for investigate, resolve and respond to internal and external client queries using professional verbal and written communication

• Investigate, resolve and respond to ad hoc operational requirements

• Maintain relationships with internal departments and resolve and route queries effectively

• Assist with testing when necessary

• Ensure accuracy of own work 

• Ensure a good client (internal & external) experience

What will make you successful in this role?

• Matric with Mathematics and/or Accounting

Qualification and Experience

• Grade 12 with 2 to 3 years related experience.

Knowledge and skills

• Excellent Interpersonal skills

• Strong analytical and planning skills

• Meticulous (attention to detail)

• Results driven

• Excellent client service ethic

• Action and result orientated

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.