Fund Operations & Reporting Associate at Robert Walters

• A prestigious global private markets manager is seeking a Fund Operations and Reporting Associate to join their Cape Town office. This role offers you the chance to be part of a highly respected organisation with an international footprint, managing assets for some of the world’s leading institutional investors.

What you'll do:

As a Fund Operations and Reporting Associate, you will play a pivotal role in managing investor data within secure portals.

• Maintain and update investor data daily within secure portals such as Intralinks or future investor platforms
• Handle uploads, file replacements, and document management efficiently, acting as the primary point of contact for all investor-related information
• Respond promptly to queries from internal stakeholders and investors, escalating issues appropriately when required to ensure swift resolution
• Monitor and manage shared mailboxes diligently, prioritising requests and ensuring all actions are completed as soon as possible
• Communicate consistently with various teams across the business at all levels, fostering strong inter-personal connections and facilitating smooth information flow
• Support other team members by sharing knowledge, assisting with tasks, and contributing positively to communal goals
• Adapt quickly to new technologies and services as they become available, demonstrating enthusiasm for learning and growth
• Document processes thoroughly, updating them regularly to enhance efficiency and streamline operations wherever possible
• Collaborate with teams such as Client & Product Solutions, Tax, Legal, Compliance, Fund Operations & Reporting to identify opportunities for automation of manual tasks
• Take ownership of ad hoc requirements as they arise, ensuring completion with professionalism and accountability

What you bring:

• To excel as a Fund Operations and Reporting Associate, you will bring
• Diploma or Degree in Finance, Accounting, Economics, Business, or related field.
• Minimum 3 years’ experience in customer service, fund operations/administration, investor services, or similar financial/private equity roles.
• Proficiency in MS Office (especially Excel) and familiarity with Windows 10/11.
• Experience with data management processes and reporting responsibilities.
• Strong interpersonal skills for engaging with stakeholders/investors across various seniority levels.
• Exceptional attention to detail and excellent written/verbal communication skills.
• Commitment to high-quality work and exceeding expectations.
• Strong organisational and time management skills to handle multiple tasks under tight deadlines.
• Team-oriented mindset with the ability to take ownership of responsibilities.
• Analytical and numerical proficiency for solving complex challenges effectively.