General Manager - Retail Industry - R1Mil - R850K at Hire Resolve

Responsibilities:

• Ensure achievement of profitability by managing margins and discounts
• Monitor and manage expenditures within flexible budgeting (revenue and income achievement)
• Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch
• Ensure goods received are checked, GRV’d, and put away daily
• Ensure the accuracy of stock through daily cycle counts
• Ensure customer satisfaction by delivering in full and on time
• Achieve agreed Customer Service turnaround standards
• Ensure deliveries to Customers by the couriers are within agreed service standards
• Monitor Customer service standards in the Call Centre /Internal Sales
• Ensure the Warehouse operates within standard operating procedures
• Ensure all complaints and queries are resolved within SLA e.g., logistics, pricing, returns, and repairs
• Establish and build Customer relationships and take personal ownership of resolving complaints
• Drive usage of digital platforms by promoting and implementing online transactions
• Manage head counts and overtime within agreed budgets
• Maintain effective leave planning and absenteeism management
• Facilitate training and development interventions
• Review performance in discussion with employees, agree on ratings and set goals for a new period
• Continuously communicate and provide constructive feedback and coaching to employees
• Take disciplinary action where required
• Develop a formal succession plan for key positions
• Adhere to OHSA requirements e.g., training, safety reps, administration, meetings
• Ensure the protection and security of all company assets within policy and procedure
• Implement and ensure adherence to all internal controls.
• Compile meaningful and accurate management reports

Requirements:

• Grade 12
• 3-year qualification in Business Management or Commerce
• 8-10 years of Sales and Operational Management preferably in the PPE industry at the Senior Management level
• Strong Leadership skills
• Organized with attention to detail
• A team player who works well with others
• Proactive nature
• Excellent Communication skills and interpersonal skills
• Must be situated in Mpumalanga.