General Manager Strategy and Transformation-Contract Role at MTN

Mission/ Core purpose of the Job

The General Manager: Strategy and Transformation will be accountable for the end to end shaping (i.e. ideating, refining, and business justification), scoping, delivery management, and performance tracking and reporting across a portfolio of cross-functional strategic programs linked to MTNs Ambition 2025 strategy.

The General Manager: Strategy and Transformation will lead combined teams of in-house consultants, 3rd party contractors/partners and subject matter experts from the business in project teams depending on program requirements. The position will act as a Transformation Office Lead for multiple large-scale programs simultaneously.

The General Manager Strategy and Transformation will also be accountable for building MTN’s PMO capacity through creation and implementation of best practice process, systems and people management techniques within their program teams and in the wider organization

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The General Manager Strategy and Transformation will be accountable to achieve the following objectives:

Project Shaping and Delivery

• Develop programs and define the program scope to achieve a given set of strategic objectives. This will require the translation of high level strategy planning into an actionable set of program deliverables in consultation with the relevant business unit program sponsor
• Create the high-level budget and resourcing plan to deliver the scope of the portfolio of programs with support from finance as required
• Achieve buy-in for the scope developed from key stakeholders to secure the necessary resources and funds to deliver
• Setup the governance framework to steer program delivery with appropriate levels of upward, lateral and downward visibility
• Lead the delivery of programs from inception to point of handover to the business units and ensure business are responsible for BAU ownership, facilitating the required change management and capability building needs in the handover process
• Define the measures of success and ensure all program reporting during delivery and post implementation performance and sustainability management is completed as per the applicable performance management framework
  Ensure adherence to project budgets and schedules
• Proactively anticipate, identify and manage risks which impact program delivery or and drive collaborative mitigation and syndication of risks across all relevant stakeholders
• Manage and develop program teams:
• Plan and resource programs with the balance required to deliver effectively, while adhering to program budgets.
• Engage resources to manage resource constraints that may arise within the business
• Effectively allocate the scope of work between in-house consultants form the Group Transformation pool, external contractors and business unit talent
• Develop the program delivery, technical and soft skills of the program team members and take responsibility for the project teams development, quality of work, ways of work, project lifecycle and post implementation.
• Build MTN’s overall program execution capability
• Contribute to the knowledge repository for cross functional and cross market knowledge share – compile and constantly refine the MTN delivery playbook
• Perform post implementation check-in of strategic programs to enable continuous improvement and drive similar improvement across senior leadership stakeholder groups
• Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes
• Uphold the MTN values in the performance of duties and role model the values for the team.
• Implement and improve tools, processes and people management techniques to build the capacity to deliver, the ability to track progress and impact and to manage risks

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year Academic Degree
• Minimum Post graduate qualification (MBA/CA/Masters)

Experience:

• Minimum of 6 years’ experience in structuring, scoping, and delivering large and complex programs end-to-end and working across diverse stakeholder groups and project teams. Demonstrated strength in managing Transformation Offices, building and managing efficient and relevant reporting and governance frameworks, and leading cross-functional teams and steering committees toward high-impact outcomes.
• Ideally a minimum of 4 years’ experience in the telecommunications industry working with or consulting for telco operators or their strategic suppliers
• Significant experience working across diverse cultures and geographies; building and leading high-performance teams; building and leveraging high-impact executive-level relationships
• Proven track record of business improvement

Competencies:

• Resilience and agility: Ability to lead complex, ambiguous, high profile programs and deal with the volatile nature of a program environment
• Leadership skills: Ability to work across multiple dimensions, approachable, strong listening skills management of stakeholder expectations. Strong communication skills at all levels and the ability to collaborate with teams, internal and external stakeholders with/without formal reporting relationships i.e. exceptional ability to lead with influence
• Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important.
• Execution and Implementation Skills: Reliability, results-oriented, proven track record of delivery and can-do attitude
• Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities