Global Collections Analyst (6-Month FTC) at Impact

Your Role at impact.com

• As Global Collections Analyst you will support collection efforts on the global accounts receivable clients, resolving disputed invoices, creating aging and ad-hoc reports, and assisting with MEC (Month end close) as required.

What You'll Do

• Perform collections on accounts at risk of delinquency through effective communication via phone/email.
• Update collection systems and create aging reports to monitor account status and ensure timely payment.
• Review new customer accounts for creditworthiness, financial solvency, and potential fraud risks.
• Prepare handover packages for externally collection agencies as needed.
• Research discrepancies or disputes, provide recommendations for resolution, and escalate when needed.
• Evaluate churned account and negotiate favourable payment plans or settlements in favour of impact.com
• Assist in accounting for bad debt and recommend accounts for write-off where necessary.
• Evaluate the effectiveness of current collection policies on an account-by-account basis.
• Deliver timely, complete, and accurate outputs in line with expectations set by the Billing and Collections Manager.
• Collaborate internally with AR Billing and Collections, Finance, Global Clearing House, and Customer Success teams.

What You Bring

• 3+ years experience in Accounts Receivable or related role.
• Experience with AR collection processes, cash applications and dispute resolutions.
• Strong organizational, time management
• Advanced Excel skills (Pivot tables, VLOOKUP/XLOOKUP, Reporting and analysis).
• Experience with ERP/accounting systems such as: Netsuite or similar
• Excellent verbal and written communication skills; capable of effective dispute resolution and negotiations.
• Ability to work both independently and collaboratively.
• Tertiary qualification in Accounting, Finance, or related field (preferred).
• Positive, adaptable, and detail-oriented with high standards of confidentiality