Global Concierge at andBeyond

• The service will include a pre, during and post travel support ensuring guests and trade partners receive a bespoke and care free travel experience. The in country support service will operate seven days a week.

KEY OUTPUTS:

• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife
• Calm and professional communication skills in order to service travel partners, direct and indirect guests
• Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
• Proactive selling of the &Beyond Africa products and services ensuring the best suitable safari
• Meets people and responds to a variety of situations with poise, patience, and discretion
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve 
• Have a strong knowledge of &Beyond and the regions and territories it operates
• An independent, curious and “can do it” nature

ADDITIONAL DUTIES:

• Attend and participate in continuing educational programs and training webinars
• Support and Assist other departments and offices during leave cycles

QUALIFICATION REQUIRED:

• High School Qualification, 3 year University/College Qualification advantageous
• 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or Lodge Management Experience or a Concierge Service Experience

KNOWLEDGE REQUIRED:

• An in-depth knowledge of Operating Systems Advantageous (Tourplan/NX, WETU, &Beyond Guest Information System - training provided)
• Good destinations knowledge of Southern Africa preferable
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Experience with multi-currency with an understanding of the principles of foreign currency
• Working in an orderly manner
• Must possess multi-tasking skills with constant interruptions
• Must readily resolve challenges to the satisfaction of guests and travel partners.  If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
• Customer Service and Relationship focused
• Working under pressure 

PERSONAL ATTRIBUTES:

• An understanding of the constant changing working environment
• Diligent self-starter, with a high level of attention to detail
• Results focused, but willing to work with diverse personalities in a challenging environment
• Generate and maintain a positive momentum and high levels of productivity
• Maintain social, ethical, organisational and professional norm
• Keen willingness for ongoing personal development
• Excellent communicator
• Team player who works productively with wide range of people, including operating from a remote location