Job Vacancies at andBeyond

• As a member of our Centre of Excellence Team, you will play a crucial role in fostering a culture of excellence and continuous learning within our organization. You will collaborate closely with various departments to identify areas for improvement, develop best practices, and provide support to ensure successful implementation of initiatives.

KEY OUTPUTS:

Daily Responsibilities

• Liaising with suppliers and reservations managers / consultants and all other relevant parties to resolve any queries
• Review and release of payments on the different banking platforms
• Bateleur Club: daily management and processing of Bateleur Club transactions
• Bateleur Club: provide financial support for relationship managers and reservations teams
• Daily finance queries – act as Finance liaison to the Sales, DMC, Commercial Teams, as well as the rest of the Finance team regarding any queries that may arise.
• Ensuring compliance to company policies including AML and FICA
• Checking and approving refunds and commissions in line with the Refunds, AML and FICA policies.
• Continuous review of internal controls

Weekly Responsibilities

• Adhoc functions to ensure the efficiency of the Touring Team
• Preparing bank reconciliations and resolving queries
• Bateleur Travel: processing and reconciliation of credit card transactions 
• Bateleur Club: reconciliation and clearing of Bateleur Club suspense account transactions.
• Bateleur Club: follow up on Membership shortfalls

Monthly Responsibilities

• Tourplan financial period close as per deadlines and established processes
• Revaluation and review of all bank reconciliations
• Preparing and reviewing Balance sheet recons
• PTJ: reviewing of regional stock sheets
• PTJ: processing of stock movement according to stock sheets
• PTJ: investigating stock write offs
• VAT calculations, submissions on e-filing and resolution of queries
• Bateleur Travel: preparation and review of revenue
• Bateleur Travel: quarterly revenue recons
• Bateleur Club: reconciliation of Member statements
• Bateleur Club: calculation of Relationship Managers commissions
• Bateleur Club: preparation of monthend schedules
• Bateleur Club: monthly expiries
• Management account preparation and review
• Accurate monthly and quarterly forecasting
• Budgets: prepare, implement and maintain
• Audit: participate in intermediate/ yearend audits, and internal reviews
• Support the Debtors’ team and Team Leader
• Attending the Debtors review and feedback to Touring Finance Manager on risk areas.
• Deemed VAT review with the aim maintaining a reduced liability.
• Full function Miami accounting to TB
• Ground Handling: processing of revenue and cost of sales of Tourplan
• Ground Handling: management of credit card expenses
• Ground Handling: management of fuel usage
• WeExpense: loading of credit card statements according to specified timelines
• WeExpense: review and authorisation of credit card expenses
• WeExpense: raising of provisions for open claims

KEY RESPONSIBILITIES AND DUTIES

• Payment and Reconciliation Review: Review and authorize supplier reconciliations and payments (including foreign suppliers).
• Accuracy and Compliance: Maintain accurate, up-to-date ledgers, and compliance with company policies.
• Query Resolution: Efficiently resolve complex queries and disputes, acting as an escalation point.
• Reporting and Deadlines: Ensure all month-end deadlines are met.
• Process Improvement: Identify and implement improvements to team efficiencies and workflows. 
• Risk Management: monitoring and managing high risk agents.
• Full responsibility for Tourplan transaction flows, accounting, reporting and internal controls.
• Ensuring the full function month end process is adhered to.

KEY COMPETENCIES & SKILLS

• Negotiation Skills: Ability to problem solve and find solutions with both internal and external stakeholders while maintaining relationships.
• Analytical Skills: Ability to analyse data and identify trends.
• Accuracy and Detail: High level of attention to detail in financial reconciliation.
• Resilience: Ability to work under pressure and meet tight, strict deadlines. 

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Education: Relevant Accounting Qualification, Diploma, or Degree.
• Experience: 3–5 years of related experience.
• Skills: Strong analytical, communication, and interpersonal skills.
• Technical Proficiency: High level of competence in MS Office (especially Excel) and proficiency with Tourplan. 

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KEY OUTPUTS:

• Overall responsibility for the effective management and operations of Phinda Forest Lodge, Phinda Vlei Lodge, Phinda Homestead and Phinda Bayete Camp (Phinda North Lodges).
• To ensure high levels of service excellence in accordance to &Beyond standards are not only maintained, but further developed and entrenched.  
• Drive community development projects in conjunction with the Wild Impact and provide requisite skills and support to ensure effective effort.
• Develop strategic relationships with local stakeholders including governmental organizations, wildlife organisations and communities, surrounding and involved with Phinda Private Game Reserve.
• Create and maintain a detailed skills development plan for all staff.
• Responsible for creating an environment where the &Beyond Golden Thread is continuously met and visible throughout the daily functioning of the lodges.
• Create an overall strategy and prepare annual business plans for all Phinda North Lodges for each financial year and then oversee implementation thereof within specified time frames and budgets.
• Overall Day to Day Management of the Phinda North Lodges and related infrastructure within the reserve.
• Overall Responsibility for budget creation and management, CAPEX structuring, planning and implementation.
• Ensure all group internal financial controls and systems are in place and strictly adhered to.
• Overall responsibility for all human resources in the lodge, ensuring all labour relations, leave and medical funds are managed correctly.
• Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges/ regions where possible.
• Monitor all lodge operational stock orders and oversee procurement function between the BuyDesign team and the Phinda North Lodges.  
• Create individualised lodge strategies to enhance guest delight, staff development and welfare, health and safety and associated training programmes. Ensure plan is implemented and managed throughout the year.
• Work with Executive chef to ensure menu and food are aligned to lodge quality standards and requisite guest food scores and food budgets are being met and monitored.
• Work directly with the Lodge Managers, Assistant Managers, Head Ranger, camp managers and respective Departmental Managers to ensure &Beyond Lodge and service standards are maintained at all times and ensure costs and budgets are managed and not exceeded in order to meet regional goals.
• Daily meeting with the management team and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting.
• Over and above daily hosting of guests ensure you host all Agents, Media and VIP Groups.
• Oversee the maintenance and development of all Phinda North Lodge related infrastructure.
• Co-operation and collaboration with Phinda Game Reserve Conservation management teams.
• Co-operation and collaboration with Inkwazi Ranger Training Team.
• Ensure effective co-operation, collaboration and support with Phinda South Lodge teams.
• Manage collaboration efforts with Phinda Airwing, Ground-Handling and Adventures team. Oversee the management of the reserve within parameters of the game reserves operational manual.
• Ensure all health and safety compliance standards are met and/or exceeded and that all necessary functions in this regard are realised.
• Oversee safety and security of all guests, lodge staff and company assets.
• Oversee lodge conservation and sustainability efforts.
• Risk Assessment – ensure lodge is risk assessment compliant
• Safari shop – manage the safari shop manager in conjunction with the regional trainer and group safari shop management team
• Massage – Ensure that Massage business unit are well managed and that the business is operating optimally
• Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the andBeyond team are distributed and that the Phinda North lodges maintain a strong presence in internal and external communications (Bateleur Blog, etc.)

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

• 3 - 5 years minimum of &Beyond Management Experience in operation of similar size and complexity.
• Management degree and/or hospitality and service training.

SKILLS REQUIRED:

• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
• Aware, evolved, energetic, compassionate, respectable, good communication.
• Demonstrate a strong leadership skillset and mentorship abilities. Ability to showcase strong emotional intelligence skills an advantage.
• Passionate about sustainable tourism and conservation.
• Unrelenting attention to detail and high standards.
• Diligence and ability to effectively close off projects and meet deadlines.
• Structured manager with experience of leading diverse teams.
• Practical with some experience of maintenance.
• Open minded and able to think outside of the box and to effectively problem solve.
• The ability to motivate and inspire yourself and others
• Excellent interpersonal and communication skills
• Highly Competent financial skills
• Fluent in English essential. Other European languages are beneficial as is Zulu.  
• Willingness/ability to share information and teach and inspire others.
• Competent computer skillset.

PREVIOUS WORK EXPERIENCE THAT WOULD BE BENIFICAL BUT NOT ESSENTIAL:

• Previous experience in running a luxury operation within a wildlife setting.
• Previous experience in managing a large Lodge management team.
• Previous experience in working closely with rural communities.
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and ability to demonstrate this.
• Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.

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KEY OUTPUTS:

• Creative planning and designing of itineraries
• Managing the reservations process for bookings in a manner which ensures guest budget is achieved
• Handling of bookings from quote to finalising, invoicing and travel documents
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the DMC Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• Proactive selling of our products and services ensuring the best possible safari for the guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence
• An in-depth knowledge of Tourplan advantageous
• A good knowledge of South Africa, Southern and East Africa preferable
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels
• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
• Understanding and knowledge of the different markets in which andBeyond operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Problem-solving skills
• Experiential Creativity (Crafting Experiences)
• Guest/Client Delight
• Excellent computer skills including:
• Tourplan advantageous
• ESS is essential
• MS Office applications such as Word, Excel, PowerPoint and Outlook
• WETU  

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others
• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• P-drive Navigation
• Paperless filing
• Speed Reading and Typing

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous tour consulting experience required
• The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable

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OUTPUTS

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them back from drive and assist with any request they have
• Ensure that all products that come into contact with the guest are consistently of the correct standard
• Check set ups for breakfast, lunch and dinner
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at mealtimes and check smooth running of service from the kitchen and waiters
• Work closely with waiters and HODs to maintain a high service standard
• Assist in any other departments as and when required
• Host children’s activities at the lodge
• Provide superior service and quality to guests
• Must enjoy working with children and be creative when planning fun children’s activities

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED:

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Wild Impact)
• Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Previous camp manger/ safari host experience an advantage
• Previous experience in working with kids an advantage

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KEY OUTPUTS:

• Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
• Assisting with brochure quotes
• Assist and develop agent educational bookings // hosted educational bookings; and work closely with Sales to ensure these trips are seamless.
• Involved in implementation of systems and procedures – assist with testing of systems.
• Stepping in to chase provisional bookings for all the relevant team.
• During the quiet periods, following up on any dead leads.
• Assist in loading of bookings for consultants during peak booking period.
• Creative planning and designing of itineraries
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the Retail Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence.
• An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
• A good knowledge of South Africa, Southern and East Africa preferable.
• A willingness and aptitude to always assist and learn.

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels
• Excellent computer skills including:
• Tourplan advantageous
• MS Office applications such as Word, Excel, PowerPoint and Outlook
• WETU
• Understanding and knowledge of the different markets in which andBeyond operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• Sales process and methodologies
• Problem-solving skills
• Teamwork!

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job.
• Willingness/ability to share information and teach and inspire others.
• Be driven by motivation and not targets.
• Must be administration driven.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous inbound tour consulting experience required.
• The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, can overcome obstacles and persist with the task at hand, be decisive and adaptable.

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KEY OUTPUTS:

• Processing reservations from Bateleur House and liaise with reservations team on bookings, rates & guest information
• Ensure all necessary items are ready & waiting before management morning meeting at 7am
• Checking guests out or in if needed
• Controlling Guest’s bills – ensuring they are accurate at all times
• Communicating flights and transfers
• Guest activity bookings
• Maintain PAN billing systems
• Host guests at dinner as per the front of house hosting roster
• Ensure all telephone calls and radios are answered timeously and politely
• Ensure calls are transferred as requested & that messages are taken properly & passed on to the necessary individuals
• Ensure all filing is done daily 
• All feedback forms are processed on the feedback form spread sheet
• Working according to your shift checklist
• Accountability for cash and administrative errors
• Communicate with staff & other departments about day to day going on’s
• Lodge Daysheets – Ensure that all necessary information is on the daysheets and are up to date with the most accurate information
• Doing daysheets ahead in order to plan & coordinate rooming allocations
• Doing detailed & accurate handovers with co workers

SKILLS REQUIRED:

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Excellent attention to detail

KNOWLEDGE REQUIRED:

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Wild Impact)
• PanStrat knowledge

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Previous reception experience an advantage

PERSONAL CHARACTERISTICS:

• Passionate about guest delight
• Able to create new ideas
• Able to handle pressure, and still operate effectively
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standards
• Good interpersonal skills – able to function as part of a team
• Attention to detail and initiative
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

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• The service will include a pre, during and post travel support ensuring guests and trade partners receive a bespoke and care free travel experience. The in country support service will operate seven days a week.

KEY OUTPUTS:

• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife
• Calm and professional communication skills in order to service travel partners, direct and indirect guests
• Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
• Proactive selling of the &Beyond Africa products and services ensuring the best suitable safari
• Meets people and responds to a variety of situations with poise, patience, and discretion
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve 
• Have a strong knowledge of &Beyond and the regions and territories it operates
• An independent, curious and “can do it” nature

ADDITIONAL DUTIES:

• Attend and participate in continuing educational programs and training webinars
• Support and Assist other departments and offices during leave cycles

QUALIFICATION REQUIRED:

• High School Qualification, 3 year University/College Qualification advantageous
• 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or Lodge Management Experience or a Concierge Service Experience

KNOWLEDGE REQUIRED:

• An in-depth knowledge of Operating Systems Advantageous (Tourplan/NX, WETU, &Beyond Guest Information System - training provided)
• Good destinations knowledge of Southern Africa preferable
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Experience with multi-currency with an understanding of the principles of foreign currency
• Working in an orderly manner
• Must possess multi-tasking skills with constant interruptions
• Must readily resolve challenges to the satisfaction of guests and travel partners.  If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
• Customer Service and Relationship focused
• Working under pressure 

PERSONAL ATTRIBUTES:

• An understanding of the constant changing working environment
• Diligent self-starter, with a high level of attention to detail
• Results focused, but willing to work with diverse personalities in a challenging environment
• Generate and maintain a positive momentum and high levels of productivity
• Maintain social, ethical, organisational and professional norm
• Keen willingness for ongoing personal development
• Excellent communicator
• Team player who works productively with wide range of people, including operating from a remote location
   

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OUTPUTS:

• To host guests and ensure that all their needs and requests are met and exceeded. 
• To lead a team which guides and hosts guests according to &Beyond standards
• High levels of motivation and team building skills
• An interest in the self-development and development of the Phinda ranging team
• An interest in participation in field projects
• Maintenance of all equipment and vehicles pertaining to the guiding team
• Excellent work ethic

ROLES & RESPONSIBILITIES:

• Operations
• Maintain changes to service and delivery of products
• Attend to guest requests or complaints promptly and in an appropriate manner
• Maintain all equipment and vehicles used by his/ her department.
• Strictly adhere to all regulations stipulated in the Comprehensive Field Guides’ Manual.
• Ensure daily weather reports are done
• Ensure game reports are done and faxed on a daily basis
• Keep abreast of current conservation issues
• Ensure that all guests are taken on walks and that regular specials are organised
• Ensure that all safety precautions are taken with regard to guests on game drives
• Maintain regular communication and good relations with the Lodge Manager, Camp Manager and other relevant heads of department, informing of any changes regarding guest activities
• Report any issues or discrepancies to Management immediately
• Attend and participate in meetings
• Stay current regarding guiding issues within &Beyond and conservation issues of interest generally
• Health and Safety Responsibilities
• Work safely at all times, complying with health and safety and other relevant regulations and guidelines
• Check and identify any potential hazards in the workplace and take appropriate action to minimize the risk from them
• Report any hazards identified and any actions you have taken
• Perform any other reasonable task as requested

KNOWLEDGE REQUIRED:

• Achieved the Inkwazi Ranger Course
• Must have FGASA Level one
• Drivers licence with valid PDP
• First Aid
• Grade II walking qualification preferable
• Grade II assessor qualification – fantastic!

PREVIOUS WORK EXPERIENCE REQUIRED

• Minimum of 2 years previous guiding with &Beyond essential.
• The successful candidate must have attention to detail and a positive outlook while being responsible, flexible, accurate, excellent team player, creative, committed, hardworking and eager to learn.

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OUTPUTS:

•  Prepare welcome and departure notes for guests
•  Check guests in during the day and manage dietaries, children, or any other special requests
•  Implement and follow the BOPs
•  Host guests during the day - meet them back from drive and assist with any request they have
•  Ensure that all products that come into contact with the guest are consistently of the correct standard
•  Check set ups for breakfast, lunch and dinner
•  Room check’s for new arrivals
•  Implement and run with guest delight, ensuring every guest experiences a guest delight during their stay
•  Make sure the main area is always tidy and styled to the BOPs
•  Host guests at meal times and check smooth running of service from the kitchen and waiters
•  Work closely with waiters and HODs to maintain a high service standard
•  Assist in any other departments as and when required
•  Host children’s activities at the lodge
•  Provide superior service and quality to guests
•  Must enjoy working with children and be creative when planning fun children’s activities
•  You may be asked to assist in other areas of the lodge from time to time

SKILLS REQUIRED:

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED:

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Africa Foundation)
• Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Previous camp manger/ safari host experience an advantage
• Previous experience in working with kids an advantage

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OUTPUTS:

• Kitchen Hygiene standards set
• Responsible for training chefs & implementing kitchen standards.
• Correct chemicals and sufficient cleaning materials to be in stock at all times
• 7 day Menu set according to Food Styling Guide and approved by &Beyond Food Fundi
• &Beyond Training chef to be called on to do training if necessary
• Presentation as discussed and according to Styling Guide
• Up to date with What’s Hot & What’s Not for &Beyond Food
• Through the Tummy of the Guest Bops
• Creative Bush Banqueting according to Food Styling Guide
• Proactive Maintenance
• Good communications with: All chefs; All camp managers; HOD’s, Lodge Manager and suppliers
• Good stock controls and stock rotation
• Good administration and personnel files to be kept according to Lodge Manager’s requirements.
• Responsible for all food orders, storerooms and fridge and deepfreezes
• Left-over management: left-overs to be discussed and processed every day
• Vehicles and containers transporting food to camps to be spotless
• Checklists of all items going to camps in place
• All food going out to guests at any time to be checked by chef
• Chef to check buffets/dinner/breakfasts etc. at each camp at least 3 times per week
• Minimal traffic through kitchen: kitchen staff, Exec chef and Lodge manager to enter through kitchen. 
• All fridges and refrigerators and storerooms to be kept locked or keys to be left with an accountable Chef.
• All menu’s need to be costed and kept within the COS, overs need a valid explanation with detail as to why there is an over and solution given on how to correct
• Sound knowledge of PANSTRAT
• Implement and follow all COVID protocols
• All meals and platters to be put out at last minute – fresh, fresh, fresh!
• Quality and quantity of snacks to game drives to be checked
• Bush banqueting, drink stops, picnics etc. to have checklists
• Canteens organised
• Good interaction with Guests, Food Fundis and other & Beyond Chefs:  Invite feedback, exchange ideas; be suggestion-friendly; share experience
• Good discipline and fair treatment:  Exec Chef to be a Role Model
• Be aware of & make your chefs aware of special dietary needs Guests.

SKILLS REQUIRED:

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED:

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Foundation)
• Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• At least 3+ years relevant experience
• Passion for creating fabulous food

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OUTPUTS:

• Conduct two three-hour game drives daily
• Conduct 1 one-hour nature walk daily
• Host guests at selected mealtimes
• Conduct guest transfers
• Record daily sightings, temperatures and rainfall figures
• Contribute to data collection for the Munyawana Private Game Reserve
• Be able and willing to assist with habitat work from time to time
• Attend and participate in meetings
• Health and Safety Responsibilities
• Work safely at all times, complying with health and safety and other relevant regulations and guidelines
• Check and identify any potential hazards in the workplace and take appropriate action to minimize the risk from them
• Report any hazards identified and any actions you have taken
• Perform any other reasonable task as requested

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

• DEAT Registered and up to date
• Be in possession of a valid Professional Driving Permit
• Minimum of FGASA Level 1
• SAPS Competency Certificate for a firearm
• First Aid
• Successfully completed the andBeyond Inkwazi training course