Receptionist at andBeyond

KEY OUTPUTS:

• Processing reservations from Bateleur House and liaise with reservations team on bookings, rates & guest information
• Ensure all necessary items are ready & waiting before management morning meeting at 7am
• Checking guests out or in if needed
• Controlling Guest’s bills – ensuring they are accurate at all times
• Communicating flights and transfers
• Guest activity bookings
• Maintain PAN billing systems
• Host guests at dinner as per the front of house hosting roster
• Ensure all telephone calls and radios are answered timeously and politely
• Ensure calls are transferred as requested & that messages are taken properly & passed on to the necessary individuals
• Ensure all filing is done daily 
• All feedback forms are processed on the feedback form spread sheet
• Working according to your shift checklist
• Accountability for cash and administrative errors
• Communicate with staff & other departments about day to day going on’s
• Lodge Daysheets – Ensure that all necessary information is on the daysheets and are up to date with the most accurate information
• Doing daysheets ahead in order to plan & coordinate rooming allocations
• Doing detailed & accurate handovers with co workers

SKILLS REQUIRED:

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Excellent attention to detail

KNOWLEDGE REQUIRED:

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Wild Impact)
• PanStrat knowledge

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Previous reception experience an advantage

PERSONAL CHARACTERISTICS:

• Passionate about guest delight
• Able to create new ideas
• Able to handle pressure, and still operate effectively
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standards
• Good interpersonal skills – able to function as part of a team
• Attention to detail and initiative
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others