GM Operations - Mmabatho Palms at Peermont Global

Job Purpose

The General Manager Operations will oversee general operational duties in respect of specific areas.

Qualifications

• Matric / Grade 12 or equivalent
• A business degree, hotel or hospitality management qualification is essential

Minimum Requirements

• Have a minimum of 8 years hotel / hospitality, gaming or retail experience, of which at least 5 years should have been at a senior management level. 
• Strong financial acumen, strong commercial flair with a sense of entrepreneurship
• Strong leadership skills
• Critical attention to detail in standards
• Be deadline driven and manage projects successfully.
• A self-starter, with strong business acumen, that can deliver results in tough times.
• Ability to motivate management and staff, and build a strong team.
• Be an independent thinker but a team player
• Work well under pressure
• Be results driven

OPERATIONAL REQUIREMENTS 

• Be in possession of a valid driver’s licence and be willing to travel as and when required
• Be able to work extended hours and over weekends and public holidays
• Required to work in a smoking environment
• Will be required to meet the regulatory requirements of the respective gaming boards. 

Main Resposibilites

• Responsible for the full function of hospitality, support functions and overseeing gaming.
• Delivering revenue, market share and profitability targets.
• Responsible for developing a comprehensive annual business plan and the execution thereof.
• Responsible for ensuring strict standards in all operations within the resort.
• Ensure a well-maintained property with great cleanliness and hygiene standards, including a forward thinking, capex and maintenance programme.
• Responsible for legislative compliance, including compliance with Gaming Board rules and regulations.
• Responsible for transformation and B-BBEE for the operation, including establishing a Transformation Committee and the management thereof as well as the management of BBBEE (ensure achievement of B-BBEE Level 2).
• Establish sound relationships with the primary Peermont stakeholders as defined – Employees and Guests – as well as secondary stakeholders, including unions, shareholders, community leaders etc.
• Use the Peermont Values of Respect and Humility, Integrity, Collaboration and Accountability to inform all business activities.
• Ensure all policies are strictly adhered to in day-to-day operations.
• Ensure the highest level of Peermont-standard services, which meet or exceed industry standards.
•  Ensure that costs are controlled in a detailed and structured manner, to ensure sustainability of the business.
• Oversee the preparation and control of budgets and implement profit improvement plans on a regular basis, or when needed.
• Ensure a focused Marketing and forward thinking promotions and entertainment calendar in line with business needs.
• Ensure the Group Customer Care programme is implemented with due diligence to meeting and exceeding guest expectations.
• Manage all direct reports in a professional. Fair and motivating manner – ensuring superior performance at all times