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  • Posted: Jul 17, 2025
    Deadline: Not specified
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  • The Ackermans story goes back as far as 1916, when Gus Ackerman opened the first store in Wynberg in Cape Town. His vision for the store was to create a place where customers could find great products at fantastic prices, which is exactly what Ackermans became. Ackermans was, subsequently, bought by the Pepkor Group in 1986. Today, there are more than 850 Ackermans stores in 5 countries, making us a leading value fashion retailer for the whole family - continuously setting the standard for value and affordability. With a wide selection of fashion for ladies, kids, babies, and men, as well as homeware, cellular, and key financial products, we’ll keep bringing value to your life every day.
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    GM: Operations Support

    Role Summary

    • Are you a seasoned retail leader with a passion for strategic execution and operational excellence?
    • We are looking for a GM: Operations Support to join our dynamic team at the Support Centre in Kuils River.
    • This is a key leadership role supporting the Chief Executive: Operations, SBU General Managers, and Field Managers, with a broad and exciting portfolio including Property, Operational Risk, Visual Merchandising, Operations Systems, Projects, Communications, and Fleet.

    Key Responsibilities

    • Lead specialist teams across seven operational support disciplines
    • Translate strategy into actionable operational plans aligned with business objectives
    • Partner with SBUs and cross-functional teams to embed best practices
    • Lead multiple, cross-functional operations projects from concept to implementation
    • Enhance cost-effectiveness and operational efficiencies
    • Ensure compliance and alignment in all systems, risk, and property functions
    • Champion effective visual merchandising and trend-led retail environments
    • Own operations-related IT and risk strategies
    • Manage high-performing teams and drive people development

    Key Deliverables

    • Execution of Operations Support Strategy aligned to SBU business plans
    • Cost optimization and budget accountability (Capex & Opex)
    • Project delivery within scope, budget, and timelines
    • Effective implementation of visual merchandising programs
    • Continuous improvement of retail operations methodologies
    • People development: retention, succession planning, diversity goals

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Ackermans on careers.ackermans.co.za to apply

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