GRA Clerk at DHL

Job Purpose:

• To manage and control duties to agreed levels of performance and to contribute to the continuous improvement of the inventory process. To co-ordinate functions in order to maximise utilisation - productivity and customer service.  Service delivery - on time & in full - accurately.  Ensure customer service is the highest standard and that losses to the company are kept to a minimum.  To always maintain the integrity of the company.  To adhere to inventory processes whilst ensuring all Health and Safety, Legal and Security requirements are met.  To comply with the standard operating procedures of the goods receiving function and KPI measures in place.  Perform administrative tasks in line with operational requirements.     

Key Responsibilities

• Perform administrative tasks in line with relative SOP
• Extract and report submission for outstanding POD’s and comments of received POD’s to be processed on report. (Submission to be done by 10am)                              
• Report on outstanding RSO’s.                                                                                      
• Daily report of POD’s received from customers/transporters (to track if POD’s are received as from other parties as per agreement).    
• Send report for heat logs (to keep track of credits not yet processed).                    
• Check documents in against exit documents - advise transport department of any missing invoices.                                                   
• Investigate with transport department of any missing invoices                                          
• Reconcile returns/uplifts to tally sheets and record forced uplifts - allocate reason codes for returned stock.                                         
• Process returns /uplifts into the system accurately according to the relevant SOP, within 24hrs                                                                     
• Process POD’s daily.                                                                                         
• Attend to customer queries and requests. Adhere to 72-hour resolution for customer query. If not resolved escalate to superior.                                                      
• Process credits daily. If no feedback provided in 24 hours escalate to superior.   
• Audit, file and scan all POD’s processed for the day and upload to Oculus or any customer POD potals                                                          
• Send end of day report for processed, audit and filed and POD’s awaiting for heat logs.
• Audit and filing report sent to document storage supplier and request for box collection once or twice a week.                                         
• Meeting of KPI’s (POD’s on RSO and Outstanding reports for more than 14 days to be cleared)                                                                          
• All POD’s outstanding to be investigated and requested from the relevant parties. Include management and supervisor.                      
• If POD’s not received in time request from Transporters and/or backdoor checking suppliers to avoid not adhering to KPI’s.                
• Retrieval of invoices from the Creeds portal                                                                         
• RSO clean up and Uplift clean up in Pride/TOMS gets done weekly.                                         
• Processing on TOMS                                                                                        
• Keep the damages cage neat and ensure frequent processing of return orders.
• Ability to control and manage debrief and returns process                                

Qualifications & Experience

• Accuracy - consistency in output                                                                                              
• Understand and communicate with all external customers, understand their requirements and needs                                                          
• Ability and Flexibility to work shifts and overtime when required                                        
• Ability to work within a rapidly changing environment                                                       
• Assist with other ad-hoc duties and administration function                             
• Works in conjunction with all departments.                                
• The incumbent is a Company representative and must at all times conduct themselves accordingly                                                                
• Excellent interpersonal skills                                                                                                     
• Ability to build relationships                                                                                         
• Analysis and problem-solving ability                                                                                      
• Ability to handle confrontational situations and demonstrate fairness                           

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers
• Develops and delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect other’s views
• Develop strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides employees, colleagues and business partners with candid and regular feedback
• Provides employees with development opportunities
• Supports employees with career opportunities
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develop new skills and modifies behaviors based on feedback
• Takes personal responsibility for career and development