Current Openings at DHL

• Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies.

What you’ll own

• Administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment
• Ensure x4 shipments per day to support the driving of sales volumes
• Ensure effective pipeline management by always upholding a pipeline strength of 40% (of total portfolio revenue)
• Secure new business (x4 FTBs per month) and build on existing core business through repeat orders
• Identify and contact prospective customers and build relationships to generate future sales and repeat business
• Check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
• Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution
• Introduce products and promotions to customers and deploy marketing campaigns as appropriate
• Build rapport and trust with customers by being informed about their business and market
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
• Ensure that the % loss of customers per month remain as low as possible, but never exceed 10%
• Pro-actively identify any risks to customer relationships and / or SPD volumes and intervene accordingly to eliminate potential loss of revenue
• Responsible to manage customer concerns or complaints timeously and in accordance with DHL procedures in order to limit potential loss of customers
• Convince external parties such as sceptical customers, institutions, etc. who are sceptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory
• Ensure that daily updates regarding client visits, client information, sales activity and any other required data are captured using the applicable CRM tools.
• To assist with any other functions outside of the job description to ensure that the Sales Department runs effectively and efficiently according to network standards as required.

What we are looking for

• Degree in Business or similar in related discipline, commercial, business, marketing preferred.
• Valid driver’s license
• Minimum 3 years of Field Sales experience in consumer/retail and/or marketing planning.
• Orientation in the field of transport and forwarding advantageous.
• Minimum 2 years’ experience in a similar capacity and preferably in a mid-size organisation of a related industry.
• Previous logistics experience advantageous.
• Strong numerical and analytical skills.
• Advanced MS Suite Office skills (Word, Excel, PowerPoint, etc.)
• Strong spoken and written communication skills.

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• As the Senior Manager – Program Delivery you will be responsible for the planning, governance, and successful delivery of complex regional programs and projects across all stages of the project lifecycle.
• You will partner closely with senior business leaders, Global Function Heads, IT teams, country stakeholders, and external service providers to ensure projects are delivered on time, within budget, and to the highest quality standards. The role requires strong leadership, stakeholder management, business acumen, and deep understanding of Operations and HR business processes.

Key Responsibilities

Strategic Program & Project Delivery

• Contribute to the development and execution of project and program management strategies aligned to business objectives.
• Lead the planning and implementation of complex, high-visibility programs and projects across multiple countries and functions.
• Ensure successful delivery throughout the project lifecycle, from initiation through execution and closure.
• Develop detailed project plans, schedules, resource requirements, budgets, and status reports.

Governance, Risk & Change Management

• Monitor project milestones and performance against agreed objectives.
• Identify and manage project risks, dependencies, issues, and mitigation plans.
• Manage scope changes and project acceptance criteria.
• Drive effective governance and reporting practices across assigned programs. [Senior

Stakeholder Management & Business Partnership

• Build strong relationships with business leaders, global functional teams, and country stakeholders.
• Provide expert guidance on processes, systems, tools, and program delivery approaches.
• Collaborate with internal and external partners to ensure effective resource planning and project execution.
• Influence stakeholders across multiple functions to achieve shared business outcomes.

Financial & Resource Management

• Track and manage project budgets, costs, and overall programme performance.
• Provide regular reporting on project progress, risks, and outcomes.
• Ensure optimal utilization of project resources and delivery capabilities.

Continuous Improvement & Digital Transformation

• Identify opportunities to improve project delivery effectiveness and efficiency.
• Promote best practices, methodologies, and governance standards.
• Support the broader Program Delivery and Digitalization agenda across the SSA Region.

What You'll Bring

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or an equivalent field.
• Professional certifications such as PRINCE2, ITIL, PMP, Agile, or similar will be advantageous.

Experience

• Minimum of 6 years' project or programme delivery experience within DHL Express, or
• 10–15 years of project/program management experience in a large, complex multinational environment.
• Proven track record delivering large-scale technology and business transformation initiatives.
• Experience working across multiple countries and diverse stakeholder groups.

Functional Knowledge

• Strong understanding of Operations, Customs, Human Resources, and Pickup & Delivery business processes and supporting applications.
• Deep knowledge of project and program management methodologies.
• Experience managing complex stakeholder environments and organisational change.
• Strong commercial, planning, and problem-solving capabilities.

Languages

• Fluent English is essential.
• French and/or Portuguese would be advantageous.

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Job Purpose:

• Manage, control and develop the Road freight (RFR) and IWS business activities in ZA and BLNS (Botswana, Lesotho, Namibia and Swaziland) area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources. Achievement of targets for RFR as per budgets in the country. Responsible for strategies aligned to developing and implementation of Cross border Solutions and Warehousing for Neighbouring countries such as BLNS (Botswana, Lesotho, Namibia and Swaziland) as well as Southern Africa.
• DHL Global Forwarding has an opening Head of Road Freight & IWS Johannesburg, South Africa.  Join us in connecting people and improving lives!

    
In this Head of Road Freight & IWS position

• Identify and develop potential, sustainable customer relationships
• Respond to customer enquiries / complaints
• Lead in engagements and strategic customer interfaces with Key Account Contacts
• Provide leadership in the areas of product and business development, resource utilisation, Country organization and activities
• Support and co-ordinate the development, implementation and localisation of key initiatives and programmes
• Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
• Establish KPI’s and obtain agreement & commitment from Country management
• Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
• Carrier contact/negotiation (RFR) according to corporate policy and local requirements.

Stakeholders

• Oversees the transport portal (Saloodo)
• Carrier contract/relationship and performance management
• Interact with commercial team (at country level) in terms of pricing
• Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
• Responsible for EBIT result at country/country group level AFR.

Process

• Defines, monitors and enforces targets to the operational units
• Select and assigns key positions to reach targets
• Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
• Responsible for constant improvement and optimization of production means (cost management), e.g., make or buy.
• Defines and implements ISO standards in line with corporate instructions
• Responsible for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country/country group level for RFR according to corporate policy
• Proposes IT needs
• Responsible for Preferred Carrier adherence
• Responsible for Operational KPI’s

People management

• Determine organization’s structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Develop a team spirit and multitasking capabilities within the team
• Plan, organise and direct an efficient and effective function
• Develop KPI’s with team members and monitor individual performance
• Conduct performance appraisal, including coaching
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
• Identify training needs and opportunities to develop a highly skilled functional department

IWS (Integrated Warehousing Solutions)

• Directing the customer to the right WH solution.
• Work with logistics engineers in development of Resources Planning and Manage Solution Design
• Preparation of the contracts with the customers, with whom an agreement on the new business is reached.
• Providing market research and information on the basis of managed customers, rivals and sector.
• Determining the needs of the customers and business model.
• Liaises with Sales on Sales activities and provides pricing and margin guidance, supports on bids, RFQs and customer presentations
• Ensure smooth and safe operations for the respective sites, following respective SOP’s and optimizes the costs of operations using all available levels such as work force, site related and technological topics. 

Now, here is what we need from you!

• In-depth knowledge in the Logistics industry especially the Road freight product and Integrated Warehousing Solutions
• Excellent country and regional geographical knowledge for cross boarder routings
• Commercially astute with excellent business acumen
• Presentation and facilitation skills.
• Excellent training skills
• Strong Customer-facing and interaction skills
• Excellent Communication skills - spoken and written.
• Outstanding Negotiation and interpersonal skills
• Strong Leadership skills
• Analytical, organisational and motivational skills
• People Management skills
• Experience: Minimum 10 yrs. in Logistics Industry
• Must have worked at the position of a Manager within Road Freight for at least 8 years in a reputed Organization
• Education:Degree in business Management or a related field

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Job Purpose:

• Administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies.

Key Tasks:

• Under direct supervision, support delivery of import/ export processes and activities to optimize service and performance
• Perform assigned tasks of generally repetitive nature for documentation such as receiving, reconciling, consolidating/ summarizing documents and information
• Undertake data capturing activities, feed data into relevant operating system and set up master data for transactions
• Screen paperwork, update documentation and support in documentation archiving processes
• Execute filing of import/ export entries
• Maintain customer part lists
• Support/ maintain operational systems as per instructions
• Execute back-office duties such as scanning, filing, reporting, etc.
• Collect data to draft reports and updates for performance monitoring to support other team members
• Follow defined processes, systems and methods for delivery of assigned tasks
• Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance

Skills:

• Bill of Lading, Business Operations, Customs Regulations, Data Entry, Data Integrity, freight forwarding, Import Regulations, IT Operations, Microsoft Excel, Process Operation

Qualifications & Key Requirements:

Education Level

• Vocational/Specialized/Technical/Certification

Experience Level

• Less than 2 years

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Job Purpose:

• To manage and control duties to agreed levels of performance and to contribute to the continuous improvement of the inventory process. To co-ordinate functions in order to maximise utilisation - productivity and customer service.  Service delivery - on time & in full - accurately.  Ensure customer service is the highest standard and that losses to the company are kept to a minimum.  To always maintain the integrity of the company.  To adhere to inventory processes whilst ensuring all Health and Safety, Legal and Security requirements are met.  To comply with the standard operating procedures of the goods receiving function and KPI measures in place.  Perform administrative tasks in line with operational requirements.     

Key Responsibilities

• Perform administrative tasks in line with relative SOP
• Extract and report submission for outstanding POD’s and comments of received POD’s to be processed on report. (Submission to be done by 10am)                              
• Report on outstanding RSO’s.                                                                                      
• Daily report of POD’s received from customers/transporters (to track if POD’s are received as from other parties as per agreement).    
• Send report for heat logs (to keep track of credits not yet processed).                    
• Check documents in against exit documents - advise transport department of any missing invoices.                                                   
• Investigate with transport department of any missing invoices                                          
• Reconcile returns/uplifts to tally sheets and record forced uplifts - allocate reason codes for returned stock.                                         
• Process returns /uplifts into the system accurately according to the relevant SOP, within 24hrs                                                                     
• Process POD’s daily.                                                                                         
• Attend to customer queries and requests. Adhere to 72-hour resolution for customer query. If not resolved escalate to superior.                                                      
• Process credits daily. If no feedback provided in 24 hours escalate to superior.   
• Audit, file and scan all POD’s processed for the day and upload to Oculus or any customer POD potals                                                          
• Send end of day report for processed, audit and filed and POD’s awaiting for heat logs.
• Audit and filing report sent to document storage supplier and request for box collection once or twice a week.                                         
• Meeting of KPI’s (POD’s on RSO and Outstanding reports for more than 14 days to be cleared)                                                                          
• All POD’s outstanding to be investigated and requested from the relevant parties. Include management and supervisor.                      
• If POD’s not received in time request from Transporters and/or backdoor checking suppliers to avoid not adhering to KPI’s.                
• Retrieval of invoices from the Creeds portal                                                                         
• RSO clean up and Uplift clean up in Pride/TOMS gets done weekly.                                         
• Processing on TOMS                                                                                        
• Keep the damages cage neat and ensure frequent processing of return orders.
• Ability to control and manage debrief and returns process                                

Qualifications & Experience

• Accuracy - consistency in output                                                                                              
• Understand and communicate with all external customers, understand their requirements and needs                                                          
• Ability and Flexibility to work shifts and overtime when required                                        
• Ability to work within a rapidly changing environment                                                       
• Assist with other ad-hoc duties and administration function                             
• Works in conjunction with all departments.                                
• The incumbent is a Company representative and must at all times conduct themselves accordingly                                                                
• Excellent interpersonal skills                                                                                                     
• Ability to build relationships                                                                                         
• Analysis and problem-solving ability                                                                                      
• Ability to handle confrontational situations and demonstrate fairness                           

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers
• Develops and delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect other’s views
• Develop strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides employees, colleagues and business partners with candid and regular feedback
• Provides employees with development opportunities
• Supports employees with career opportunities
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develop new skills and modifies behaviors based on feedback
• Takes personal responsibility for career and development
   

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Job Purpose:

• Develop new business with a primary focus on African Airfreight Business Customers (AFR BC) for the overall sales development of DHL Global Forwarding Sales & Marketing function.
• DHL Global Forwarding has an opening Field Sales Executive Durban, South Africa.  Join us in connecting people and improving lives!

In this Field Sales Executive position

• Achievement oriented.
• Successfully delivering on both target and high customer satisfaction measures

Customers – New & Existing

• Focus on developing and growing ZA DUR Airfreight Business Customers (AFR BC), including identifying, prospecting, and closing new AFR airfreight opportunities.
• Align to regional & Local AFR trade lane strategies and actively position DHL Global Forwarding airfreight solutions within the BC segment.
• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• Seeks and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum
• Plans and manages medium to large - sized Business Customers
• Builds rapport and trust with customers by being informed about customer’s business and the market
• Recommends solutions based on customer needs by using industry knowledge
• Is responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain
• Uses networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations

Sales Manager

• Highlights to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.

Other Departments

• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.

Business Development

• Develops sales plan/strategy/activities to achieve target budgets.
• Responsible for conducting high quality presentation of the entire range of standardized products to customers.
• Develop target lists of new business and continuously review and update.
• Establish and present customized offers to customers.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

Business Performance & Results

• Prepare and realize planned sales calls.
• Responsible for product targets.
• Responsible for budgeted growth in new and additional business.
• Secure/collect all necessary information to assess credit worthiness of potential customer.
• Support receivables functions.
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• Report activities, quotes, sales calls and other information through CRM
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here is what we need from you!

• Outstanding communication and negotiation skills and the ability to focus on outcomes.
• Proven ability to build and manage relationships.
• Champion for development of successful sales engagement.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.
• A good working knowledge of airfreight, ocean freight, road freight, customs clearing, imports, exports and international trade.
• Relevant experience in sales, business development and logistics.
• Advanced multilingual skills preferred, i.e. English.
• Strong Microsoft Office skills.
• Results oriented People Management skills
• Experience: Minimum 3-5 years within the transport, logistics or freight forwarding industry (or similar service industry).
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Education: Matric,Relevant business degree.

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Job Purpose:

• Accountable and responsible for the procurement and financial processes within his/her geographical scope.

In this Procurement & Finance Clerk position

• Daily bank reconciliations and cash flow, and final bank reconciliation at month-end for current, dollar and call accounts.
• Processing of creditors invoices and cashbook entries.
• Reconciliations of accounts receivable and accounts payable and currency revaluations.
• Monthly reconciliation of local DTM expenditure and income.
• To provide administrative support to office management.
• Update Pastel and importation splits.
• Assist with creation of all purchase orders.
• Ensure that all office supplies are in stock for both factories as well as office admin staff.
• Ensure that purchase orders, quotes and invoices correspond to all orders placed on behalf of TOLT’s before payments are authorized.
• After verification, ensure that authorized invoices are on Pastel and ready for payment.
• Arrange a stock replenishment order with suppliers on a monthly basis (local and international).
• Ensure that Purchase orders are sent out in time for suppliers to prepare and deliver our orders.
• Control petty cash by accurately recording and balancing transactions.
• Ensuring that there is always available Petty cash for day-to-day operations.
• Authorizing AP’s and entering the transactions in Pastel.
• Add transactions on the bank.

Now, here is what we need from you!

• In depth knowledge of various procurement and finance functions and related processes.
• Strong analytical skills.                                                                                                                     
• Strong results orientation.                                                                                                
• Collaboration and communication skills and information sharing.
• Leadership and team building skills.
• Change management skills.
• Strong coaching and people development skills.
• Strong program management skills.
• Experience in leading meetings and facilitating training.
• Very good organizational skills to manage multiple projects/deadlines.
• Project management and strong working knowledge of DGF processes and systems
• Experience: More than 2 to 3 years of relevant experience in procurement, finance, accounting and/or audit background.
• Experience in leading a small team will be an added advantage. 
• Education:Bachelor’s Degree in Supply Chain Management or Finance or Accounting or Logistics.

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• We have an exciting opportunity for unemployed youth to join our Graduate Programme for the 2026 intake. The successful applicants will be offered a 12-month contract at our DHL Global Forwarding Offices in Johannesburg .

In this Graduate position

• You will under direct supervision, support delivery of company’s processes and activities to optimize service and performance.
• You will perform assigned tasks of generally repetitive nature for documentation such as receiving, reconciling, consolidating/ summarizing documents and information.
• You will support/ maintain operational systems as per instructions.
• You will execute back-office duties such as scanning, filing, reporting, etc.
• You will follow defined processes, systems and methods for delivery of assigned tasks.
• You will support and interact primarily with colleagues of own team.
• You will communicate information that requires little explanation or interpretation.
• You will address task-related issues appropriately to maintain work relationships.

Now, here’s what we need from you

• Relevant Transportation and Logistics, Business or Marketing qualification
• You must be between the age 20 to 30 years
• Must be a South African citizen.
• Must not be currently employed or studying.
• Computer Knowledge (MS Office) will be an advantage.
• Selection will be done in terms of the Company's Employment Equity Policy

Qualifications:

• Sales and Marketing
• Logistics & Transportation Management
• Supply Chain Management
• Business Management
• Mechanical Engineering
• Finance