Graduate Opportunity: Business Communication Consultant at Sanlam Group

Key outcomes:

The following outcomes will be expected to be achieved by the Business Communication Consultant:

• Do the day-to-day distribution of Glacier’s electronic communication to clients and intermediaries 
• Ensure a quality, consistent and holistic approach to documentation changes by keeping systems, process and regulatory requirements such as TCF in mind
• To keep abreast with communication techniques and implement it
• Deliver & prioritise various projects at the same time
• Create new documents from scratch in a team environment
• Influence the outcome of documents in projects considering client experience to ensure quality communication
• Proofread, translate and edit documents as required by the business
• Responsible for user acceptance testing and providing input in compiling testing matrixes
• Responsible for input into and sign-off of client statements after UAT
• Do quality assurance on team members’ work & coach for improvement

Qualifications and experience:

• Matric / Grade 12
• A relevant financial degree or degree in communication or document design  

The following will be to your advantage:

• Excel & MS Word skills 
• Creative writing skills 

Competencies:

• Exceptional communication skills, written and verbal, in English and Afrikaans
• Knowledge of financial services and investment products
• Planning, prioritising and organisational skills
• High attention to detail, analytical thinking and problem solving skills
• Exceptional Client Service Orientation
• Relationship building skills – ability to communicate on all levels
• Ability to work under pressure and deliver on deadlines

Attributes:

• Positive, enthusiastic attitude 
• Honesty, integrity and respect
• Ability to co-operate and thrive both within an independent and team environment

Qualification and Experience:

• Grade 12 with 3 to 4 years related experience.