Grievance & Incident Officer at Anglo American

Job Description:

The purpose of the role is to screen, classify, acknowledge receipt of, help investigate, engage with aggrieved person, design an appropriate solution, and close out grievances

Some of your responsibilities will include:

• Consistently apply Safety & Health principles in all team interactions and take personal responsibility for safety of self and others to ensure zero harm and elimination of fatalities
• In line with the Anglo American Social Way 3.0, you will be responsible for grievance management to reinforcing positive long-term relationships with communities and other external stakeholders to detect issues early on, which may result in risks to the business if not addressed. Incident and grievance management is a key component of managing external stakeholder relations.
• Consider different resolution methods based on the investigation results, and together with the aggrieved party, decide on the most appropriate resolution.
• Identify ways to continuously improve access to, trust in, and understanding of the grievance process in the communities in the area of influence.
• Support delivery of the relevant BU and Group sustainability initiatives and activities
• Input into AAP Business Unit-level cross-functional integration on sustainability
• Contribute to building relationships with key stakeholders relevant to Corporate Affairs at both Operational and Business Unit level, ensuring engagements are consistent with Business Unit and Group sustainability initiatives and standards
• Ensure compliance of the discipline with external (legislative, regulatory, permitting) requirements
• Ensure compliance of the discipline with Anglo American compliance requirements
• Adhere to compliance governance within the team

This role is in the Social Performance department at a Band 7 level reporting to the Social Performance Planning Manager.

Qualifications:

• A bachelor’s degree in social sciences or related qualification

Experience required:

• 3 years of work experience and knowledge in the mining sector, particularly in dealing with community grievances

Technical skills:

• Advanced in data collection, analysis, and management for decision-making
• Proficient in conflict management, resolution and negotiation skills
• Advanced competence in company policies, procedures and related legislation.
• Advanced Computer and database management skills
• Excellent people and cross-cultural communication skills
• Advanced level of appreciation of local culture
• Advanced level of interpersonal skills and the ability to communicate effectively with dissatisfied individuals
• Proficient in oral and written communications skills