Group Specialist - Reporting and BTP Application Services (Durban North) at Aspen Pharma Group

JOB PURPOSE:

• Operational role in the Group Digital Technology team. To provide specialist operational support, enablement, and continuous improvement of SAP Reporting, Data migration and Business Technology Platform (BTP) application services. The role ensures reliable, scalable, and business-relevant analytics, reporting, and extension services that support decision-making and innovative enterprise digital capabilities.  Additionally, the role contributes to licensing lifecycle support and financial recharge inputs for business units. 

KEY PERFORMANCE AREAS:

SAP Reporting & Analytics Service Stability

• Ensure stable, secure, and performant operation of all SAP reporting and analytics platforms (Embedded Analytics, BW/4HANA, SAC). 
• Monitor and proactively manage data accuracy, availability, and performance across reporting solutions. 
• Identify and resolve reporting performance bottlenecks and data quality issues. 
• Maintain consistency and reliability of operational and management reporting outputs.

SAP BTP Application Services Enablement

• Operate, support, and optimize SAP BTP services, including integrations, extensions, workflows, and analytics services. 
• Ensure BTP applications and services are scalable, secure, and aligned to enterprise standards. 
• Support onboarding and enablement of new BTP capabilities in line with business and IT roadmaps. 
• Ensure BTP services are used consistently and efficiently across the group.
• Administer BTP accounts and services.

Incident, Problem & Service Request Management

• Provide 1st and 2nd line support for reporting and BTP-related incidents, problems, and service requests. 
• Resolve complex technical issues within agreed SLA and governance frameworks. 
• Perform root cause analysis for recurring incidents and implement permanent corrective actions. 
• Reduce repeat incidents through proactive problem management and service improvement.

BTP Solutions and Services Release Support

• Support end-to-end application lifecycle management for BTP services, reporting and solutions. 
• Plan, execute, and support deployments, releases, patches, and configuration changes. 
• Ensure changes are tested, documented, and deployed in line with change and release governance. 
• Minimise post deployment defects and production disruptions.

Data Integration, Migration & Orchestration

• Support and manage data extraction, integration, and migration using SAP Data Services and BTP integration services. 
• Ensure accurate and reliable data flows between SAP ERP systems, reporting platforms, and external data sources via SAP CPI. 
• Monitor and reconcile data loads to ensure consistency between source and target systems. 
• Improve efficiency and reliability of data movement processes.

Data Governance, Security & Compliance

• Ensure reporting, analytics, and data migration solutions comply with data governance, privacy, and audit requirements. 
• Apply appropriate access controls, authorisations, and security standards to reporting platforms. 
• Support internal and external audits by providing required data, documentation, and evidence. 
• Identify and mitigate data-related risks in the reporting and analytics landscape.

Standardisation, Automation & Continuous Improvement

• Ensure operational excellence of supported platforms through proactive monitoring, service availability management, and performance oversight.
• Drive continuous improvement initiatives to enhance service quality, reduce incidents, and optimise support efficiency.
• Maintain high customer satisfaction by ensuring timely, high-quality resolution of issues.

Vendor / Service Provider Management

• Manage external vendors and service providers to ensure delivery within Aspen standards, SLAs, and quality parameters.
• Review vendor deliverables, monitor performance, and escalate issues when needed.
• Participate in commercial / renewal discussions 

Documentation, SOP Management & Knowledge Management

• Develop and maintain accurate technical documentation, data models, reporting catalogues, and operational runbooks. 
• Ensure documentation supports operational continuity, audit readiness, and onboarding. 
• Maintain visibility of reporting assets, data flows, and dependencies. 
• Support effective knowledge transfer across support and delivery teams.
• Ensure system documentation, SOPs, work instructions, and support artefacts are accurate, current, and audit ready.
• Maintain configuration documentation, system logs, validation and artifacts.
• Drive knowledge-sharing initiatives within the support team and across functional teams.

Risk Management & Issue Prevention

• Identify platform risks, recurring incidents, and potential compliance gaps; implement mitigation activities.
• Conduct trend analysis on incidents and problems to prevent recurrence.
• Flag emerging risks related to system performance, user behaviour, or infrastructure dependencies.

Strategic Input & Capability Development

• Provide technical input into reporting, analytics, and SAP BTP roadmaps. 
• Evaluate new SAP reporting and BTP features for business value and applicability. 
• Support vendor and partner engagements related to reporting and digital platform services.

Requirements

• Bachelor’s degree in information systems, Computer Science, Data Analytics, Business, or equivalent work experience.
• SAP certifications (e.g. SAP Analytics Cloud, BW/4HANA, SAP BTP, CPI).
• Business Process Management and delivery methodologies (e.g. BPM, SDLC, ITIL, Agile, DevOps, COBIT).
• 6 to 10+ years’ experience supporting enterprise reporting, analytics, integration or data platforms in complex organisational environments 
• Strong experience working with internal business customers, data consumers, and cross-functional IT teams.
• Hands-on experience in SAP BTP Administration.
• Experience supporting integrations between SAP ERP, reporting platforms, and external data sources 
• Exposure to regulated, audit, or data-governance-driven environments beneficial. 
• SAP BTP accounts configuration and administration.
• Incident, problem, change, and request management within ITIL frameworks.
• Structured problem-solving and RCA methodologies.
• Audit readiness, documentation discipline, 
• Ability to collaborate with cross-functional teams, including SAP and non-SAP applications.