Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, ...
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Reporting to the Concierge Manager, the successful incumbent is responsible to ensure all guest receive a welcoming experience. Assist with guest luggage requirements. Ensure that all valet parking request is conducted in a responsible manner whilst ensuring that all safety processes are adhered to and all relevant valet vehicle checks are conducted in accordance with Marriott International Policies and Procedures
Required Experience & Qualifications
2 years’ working experience in a Customer Service orientated/ Guest Experience / Hospitality environment preferable
A valid code 08 Drivers license with at least 2 years driving experience
Hospitality qualification advantageous
Well versed in the English language, both verbal and written
People centric with a strong focus on the Guest experience
Ability to perform physically challenging tasks
Maintain a neat and well-groomed appearance at all times
Professional telephone and communication etiquette
Ability to use Initiative and be proactive and self-driven
Ability to work without supervision and within a team
Ability to work within a pressurized environment
Required to work rostered shifts and irregular hours as per operational requirements
Available to work weekends and Public holidays as per operational requirements
Key Responsibilities
Report directly to the Concierge Manager
Ensure the highest standards of service throughout the hotel
Assist within the department as required.
Welcome and acknowledge each and every guest in a friendly verbal greeting using the guest name when possible open doors for guest.
Escort guest in to the Hotel at all time when and introduce guest to the front desk.
Ensure guest receives his/her luggage in a timeous manner to room.
Ensure guest cars are valet parked on request.
Ensure the guest vehicle is checked when valet parking vehicles and drive 10 km per hour / ensure vehicle seats are left in the same position.
Report whereabouts to the Supervisor on shift.
Answer telephone within 3 rings using the appropriate telephone etiquette.
Ensure that the driveway / lobby area is always clean and attended to.
To ensure all quests are served and receive the personal attention required whilst staying at the Westin Hotel
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