Guest House Manager / Hospitality Supervisor at Multiform Human Development

Job Description

• An industry leader within the hospitality industry is seeking a customer centric and dedicated Guest House Manager.
• The Guest House Manager will oversee the daily operations, ensuring seamless guest experiences, high-quality service and business profitability.

Key responsibilities: 

• Welcoming guests, handling inquiries and guest requests and complaints
• Ensuring high guest satisfaction
• Scheduling staff in accordance with operational needs.
• Handling bookings on all platforms (online, WhatsApp, mail, telephonic)
• Daily inspection of rooms and common areas to ensure cleanliness and that the standards of the guest house are met.
• Monitoring stock levels on food, beverages, cleaning products and toiletries and making timeous orders where necessary.
• Managing budgets, processing payments and invoices
• Promoting the guest house on social media and booking platforms
• Stand by during weekends and after hours to provide a seamless guest experience
• Handling administrative tasks
• Assist with repairs and maintenance within capabilities

Skills required for the job:

• Accuracy
• Customer centric mindset
• Efficiency
• Good time management
• Due diligence
• Excellent communication skills
• Excellent record keeping
• Outstanding problem solving skills
• People management and leadership skills
• Ability to follow protocols
• Excellent people skills
• Ability to work both independently and in a team
• Excellent problem solving skills
• Attention to detail

Minimum requirements:

• Matric or equivalent NQF level qualification
• Excellent communication skills (Afrikaans and English)
• Computer literacy (Excel, Canva, Nightbridge, Booking.com)
• Experience with Google App Suite will be advantageous
• Proficiency with Point of Sale (POS) systems
• Own transport
• A valid driver's license
• The successful incumbent must have at least two(2) years' experience in an administrative position, experience within the hospitality industry will be advantageous