Guest Liason at Newmark Hotels

Job Advert Summary    

• To deliver a seamless, warm, and personalised guest experience from arrival to departure. The Guest Liaison / Receptionist is responsible for managing all front office operations efficiently while upholding Newmark’s service standards and ensuring every guest interaction reflects the brand’s commitment to excellence

Minimum Requirements    

• Grade 12 (Matric); a qualification in Hospitality or Tourism will be advantageous.
• 2–3 years’ experience in a Front Office, Reception, or Guest Relations role within the hospitality industry.
• Proven experience working with OPERA PMS is essential.
• Strong computer literacy, including MS Office.
• Excellent communication and interpersonal skills with a guest-centric approach.
• Professional appearance and a high standard of personal grooming.
• Ability to work shifts, including weekends and public holidays

Duties and Responsibilities    

• Ensure a professional and efficient check-in and check-out process in line with company standards.
• Manage reservations, room allocations, and guest preferences accurately.
• Provide guests with information, assistance, and tailored local recommendations to enhance their stay.
• Handle guest queries, feedback, and complaints promptly and professionally, ensuring effective resolution.
• Liaise closely with Housekeeping, Maintenance, and Food & Beverage teams to ensure a seamless guest experience.
• Maintain accurate guest profiles, billing, and records at all times.
• Promote Newmark and Blaauwklippen experiences, facilities, and activities to maximise guest engagement and revenue.
• Uphold the highest standards of presentation, professionalism, and customer service at all times.

Deadline:7th April,2026