Minor Hotels is an international hotel owner, operator and investor currently with 154 hotels.
As an international hotel group, we passionately explore new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, AVAN...
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As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience.
You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner.
You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner.
You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.
Qualifications
College degree / certificate in hotel management or related field
Previous experience in Front Office or Guest Services
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