Guest Relations Officer - Stellenbosch at Status Staffing

REQUIREMENTS:

• Hospitality Certificate/Diploma
• 2-3 years experience in a similar role
• Reliable transport to and back from work
• Strong computer and great administration skills
• Passionate about the hospitality industry
• Excellent interpersonal and communication skills
• Strong customer service orientation with excellent people skills
• Comfortable in dealing with very distinguished clientele
• Must be well-presented
• Friendly, helpful and outgoing
• Natural warmth and friendliness
• Punctual and self-disciplined

DUTIES:

• Welcome and introduce Lodges and Spa to guests
• Check-in and check-out guests
• Pass all relevant guest information on to various departments as required
• Assist guests with bookings, tours and transfers, build and create guests’ itineraries
• Ensure that all guest information and rates are correct
• Guests’ liaison to all outside guests and assist Indochine restaurant when needed
• Update guests’ profiles on Protel
• Report to the manager on duty regarding any related maintenance concerns
• Prepare welcome letters and registrations cards

Manage:

• Day sheet – guests itinerary document
• Guests' daily Call log
• Calls and guest concerns
• Assist reservations with lodge guests’ bookings, and messages
• Assist Spa, Housekeeping and Indochine when required
• Assist with lunch and dinner bookings on Dine-plan as required
• Do a thorough handover with the Night Auditor & early/late shift Guest Relations
• Ensure all transfers are booked, tracked and charged
• Required 2 Night audit duties per month