Guest Service Assistant: Provincial Protected Areas Management at Limpopo Department of Economic Development, Environment and Tourism

Key Performance Areas

• Manage check in and check out processes efficiently. Assist guests with reservations and activity bookings. Handle guest requests and resolve any issues promptly. Maintain accurate guest billing and records.
• Ensure reception and public areas are always guest ready. Coordinate with all departments to deliver exceptional service. Monitor guest satisfaction and follow up on feedback.
• Manage telephone calls and keep record. Facilitate readiness of the resort facilities. Coordinate housekeeping and maintenance team.
• Supervise hospitality staff. Compile reports. Collect revenue. Provide accurate information about the resort activities. Front office management

Prerequisites

• Grade 12 qualification as recognized by SAQA. National Diploma in Travel and Tourism, Diploma Eco tourism, Diploma Tourism Management and Diploma Hospitality management (B-tech will be an added advantage).
• Computer certificate will be an added advantage. Two (2) years Tourism/ hospitality services experience will be an added advantage.

Person Profile

• Strong knowledge of hospitality services operations. Ability to supervise a team. Ability to work under sustained pressure. Computer literacy. Excellent communication and people skills.
• Willingness to work long extraordinary hours. Strong knowledge of hospitality operations. Well-presented and guest focused. Excellent communication and people skills.
• Conflict resolution, proactivity, and hospitality experience. Strong organizational and time management skills, with the ability to thrive in a challenging environment. Computer Skills.