Head, Alternative Distribution Channels (Nedbank Insurance) at Nedbank

Job Purpose

• To manage and lead the sales team to achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedbank Insurance brand.

Job Responsibilities:

• Ensure that you form part off all the bank’s distribution channels through USSD, Money App, and Tele broking etc.
• Penetrate the identified different segments within the bank.
• Form part of the Customer Journey Mapping and implement what is relevant for Distribution.
• Acknowledge and adhere to Nedbank's policies, product training requirements, etc.
• Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.
• Manage client service and advice complaints
• Drive Client satisfaction
• Provide Client Centric Advice
• Manage contract requirements and SLA's for stakeholders
• Deepen relationships with key internal and external stakeholders through an effective engagement model
• Effectively manage stakeholder’s requirements and deliverables timeously
• Craft and implement developmental and talent strategy
• Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
• Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.
• Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.
• Ensure distinctive customer experience through driving the team to achieve consistent service delivery.
• Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
• Ensure synergy between team networks through consistent and constant communication of expectations.
•  Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
• Develop and manage the budget according to the strategic business requirements.

Qualifications:

• Matric / Grade 12 / National Senior Certificate
• B.Degree
• RE5
• RE1

Experience Level

• 5 years in sales roles and must have been experienced in digital channels and managed the internal and external contact centres.