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  • Posted: Jul 23, 2020
    Deadline: Not specified
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    Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Head, Alternative Distribution Channels (Nedbank Insurance)

    Job Purpose

    • To manage and lead the sales team to achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedbank Insurance brand.

    Job Responsibilities:

    • Ensure that you form part off all the bank’s distribution channels through USSD, Money App, and Tele broking etc.
    • Penetrate the identified different segments within the bank.
    • Form part of the Customer Journey Mapping and implement what is relevant for Distribution.
    • Acknowledge and adhere to Nedbank's policies, product training requirements, etc.
    • Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.
    • Manage client service and advice complaints
    • Drive Client satisfaction
    • Provide Client Centric Advice
    • Manage contract requirements and SLA's for stakeholders
    • Deepen relationships with key internal and external stakeholders through an effective engagement model
    • Effectively manage stakeholder’s requirements and deliverables timeously
    • Craft and implement developmental and talent strategy
    • Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
    • Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.
    • Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.
    • Ensure distinctive customer experience through driving the team to achieve consistent service delivery.
    • Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
    • Ensure synergy between team networks through consistent and constant communication of expectations.
    •  Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
    • Develop and manage the budget according to the strategic business requirements.

    Qualifications:

    • Matric / Grade 12 / National Senior Certificate
    • B.Degree
    • RE5
    • RE1

    Experience Level

    • 5 years in sales roles and must have been experienced in digital channels and managed the internal and external contact centres.

    Method of Application

    Interested and qualified? Go to Nedbank on jobs.nedbank.co.za to apply

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