Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
Your Purpose...
- Managing the preventative maintenance and state of repair to equipment and facilities
- Managing action plans/projects to the required standard.
- Managing maintenance plans & suppliers to within budget.
- Managing the maintenance team to achieve desired results
Your Duties and Responsibilities...
MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES
Maintain and repair plant
- Follow preventative schedule for HVAC
- Communicate faults and action plans to CGM/Ops and Regional MM
- Use maintenance log in system on intranet for faults
- Adhere to downtime as stipulated on intranet
- Be hands on and repair faults where possible
Maintain and repair premises
- Liaise with landlord/contractors on issues/repairs
- Be hands on and repair and maintain where possible according to brand standards.
Maintain and repair gym equipment
- Complete and fax/email downtime reports to relevant contractors.
- Ensure completion of preventative maintenance as per contractor stipulations
- Maintain a history of equipment maintenance and preventative schedules
- Be hands on, repair and maintain equipment according to brand standards
Inspect club to establish daily maintenance tasks
- Do visual inspection via walkabout.
- Check job book, MOD checklists and fitness checklists.
- Check pool and enter results on pool log.
- Action tasks as per brand standards RAP sheet.
- Follow up all maintenance related issues on the Hey Manager cards.
- Schedule tasks from preventative maintenance schedule.
- Liaise with CGM/Ops Manager on affects to operations in club.
Ensure pool maintenance completed.
- Ensure pool checked and pool key readings recorded according to operating standards.
- Ensure inspection of weirs conducted.
- Ensure pool dosed according to readings.
- Ensure backwashing falls within pressure parameters.
- Ensure pool internal and external maintained and repaired to brand standards.
- Ensure temperatures displayed.
- Liaise with Ops/CGM and RMM as required.
- Ensure dosing systems do not run dry
Manage health & safety requirements in the club
- Manage your department to work within the health & safety requirements.
- Familiarise yourself with the OSH Act.
MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD
Assist in ensuring that brand standards are maintained
- Conduct regular brand standard checks.
- Assist in developing RAP.
- Assist GM/Ops to manage the RAP to conclusion.
Manage projects to conclusion
- Ensure compliance to job specs.
- Ensure work areas left in condition found.
- Manage contractor to adhere to health and safety standards.
- Liaise with relevant parties.
- Sign off contractors job card on completion if satisfactory and quality checked.
- Follow up on snag lists.
- Refer snags/issues to Regional Maintenance Manager.
MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET
Ensure maintenance of Club is within budget.
- Liaise with CGM on budget constraints/availability.
- Ensure all repairs/costs/quotes to within budget.
Control and maintain stock levels
- Ensure there is sufficient stock available at all times.
- Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
- Check quality and delivery of orders.
- Ensure stock control systems in place.
MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS
Manage team to achieve scheduled tasks
- Priorities and set timelines for team with tasks.
- Adhere to quality control standards.
- Follow up and check completed tasks.
- Establish understanding of task and correct tool application.
- Distribute tasks equitably in team including tasks to yourself.
Manage staffing compliment
- Ensure staff adequately trained to deliver on functional/operational needs.
- Ensure communication on all company initiatives/launches.
- Manage shift rosters/leave cycles.
- Induct staff on operational needs
- Have a succession plan.
MISCELLANEOUS
- Be available for call outs/ telephonic assistance.
- Assist and comply with any lawful and reasonable requests from manager.
Closing Date 24 May 2026
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Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
Closing Date 30 June 2026
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Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
- This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
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Your Purpose...
- To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
- Assisting with maintenance administration.
- The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.
Your Duties and Responsibilities...
COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED
- Check job book, fitness checklist and open/close MOD checklist for faults.
- Complete tasks from RAP sheet of brand standards and within time constraints.
- Attend to breakdowns/incidents as required and within turn around time.
- Receive instructions from daily meeting with Maintenance Technician/Manager.
- Carry out preventative maintenance and service plans.
- Be hands on in repair of all equipment, and premises (including outside of premises).
Complete daily tasks according to timelines and standards.
Work within all health & safety requirements.
- Good general housekeeping.
- Ensure cleanliness, hygienic, safe, tidy work areas.
- Correct storage of tools, consumables and equipment.
- To familiarise self with OSH Act.
- To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.
Assisting with Maintenance Administration
Complete stock control
- Monitor regularly used consumables
- Report need for replacement to management.
Assist with reports
- Complete pool logs.
- Complete downtime reports.
- Mark off completed tasks in job books.
- Complete standard checklists for preventative maintenance.
Our Minimum Requirements...
We can't live without...
- Matric
- 1-2 years experience in a similar role
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 22 May 2026
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Your Purpose...
- To make exercise irresistible
- To be recognized as the premier brand for extraordinary swim experiences for all ages, driven by an exceptional value for money learn to swim program.
Your Duties and Responsibilities...
- Daily management of a comprehensive swim programme which includes group and individual swim lesson outlines for both adults and children.
- Continual development of the Swim programme, additional programming requirements (including holiday activities).
- Conduct regular marketing and promotion activities of the swim offering to members.
- Management of the administrative duties such as revenue and budget management including regular reporting as and when required
- Direct people management responsibilities for the swim instructors.
People Management
- Responsible for all recruitment processes for your team, and ensure they are recruited against the VASA values and requirements
- Ensure staff comply with the legislated training requirements and remain up to date with the compulsory training requirements and take advantage of the other training if they wish to.
- Ensure all Swim employees adhere to emergency procedures and are fully aware of health and safety responsibilities.
- Provide day to day management and leadership to the team, encouraging the highest standards of member service, safety and brand standards.
- Carry out regular 1:1 meetings and fully documented bi-annual Performance Promise conversations with each team member.
- Contribute to weekly Head of Department meetings and ensure that the swim team receive the appropriate communication to perform their job to the best of their ability.
- Ensure that all Swim employees comply with the Virgin Active brand standards, and that employees are well presented in accordance with the uniform policy at all times.
- Make sure all current staff are water-safe and provide swim lessons to staff members in need.
Members
- Develop and implement a monthly programme timetable of creative and innovative lessons that support the Virgin Active brand and ensure sign off from National Swim Manager before publishing the timetable.
- Ensure that all scheduled lessons take place. Scheduled lessons at Virgin Active are never cancelled.
- Ensure that all lessons meet Virgin Active standards. Ensure that all lessons on the timetable are taught at the advertised level and format by regularly observing instructors and lessons delivered.
- Proactively monitor attendance to ensure lessons are well attended and use that information to adjust programmes to suit member needs for each lesson type and timeslot.
- Take responsibility for soliciting, listening to and responding to member and instructor concerns and feedback in relation to the scheduling of lessons, the instruction given, and the environment provided.
- Ensure all complaints are followed up within 24 hours and that the Club General Manager and National Swim Manager are kept fully up to date via a weekly report and more frequent updates if needed on serious issues.
- Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
- Keep abreast of information on all club facilities, programmes, social events, member suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
- Be actively involved in NPS and proactively seek to drive the club’s score wherever possible.
- Ensure the Swim team are aware of the importance of member retention and understand their role in influencing members who are considering leaving the club, to stay.
- Ensure that pool areas are always safe (for example considering temperature, equipment, obstacles, number of participants etc) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
- Ensure that all equipment and supplies are always in safe working order and that an adequate quantity is available.
Swim Department
- Manage and develop the department to ensure it achieves its maximum potential and that all targets are achieved and where possible exceeded.
- Manage the Swim budget, ensuring all financial targets are achieved, as agreed with the National Swim Manager and Club General Manager.
- Manage departmental FTE and costs in line with budget and produce effective rotas to optimise the resource available.
- Ensure the correct salaries and wages are paid to product department employees, ensuring that the correct in-house rates are used for payment of all lessons taught.
- Ensure all the Swim team are aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.
Ongoing Training and Job Requirements
- Must complete compulsory annual training as is required by Virgin Active
- Must complete the annual refresher in First Aid / AED.
- Must always have a clear criminal record (annual police clearance checks will be conducted)
Our Minimum Requirements...
We can't live without...
- Matric Qualification
- A Recognised Swim Qualification. (Swim SA or equivalent)
- First aid level 1 and AED Qualification
- Police Clearance Certificate
- Must have completed a Pro-active HOD training programme.
- Must have 1-2 years’ experience within a similar HOD (managing a swim programme of a similar nature)/ management role.
- Must have around 2-3 years’ experience as a swim instructor or coach
- Must have worked in an environment which provides exceptional customer experiences.
- Must have previous administration experience and be comfortable with Microsoft office.
- Must be highly numerate with sound financial acumen.
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Analytical skills, the ability to pick up trends or concerns when reviewing data and or reports.
- Must be comfortable to manage complex customer concerns
- Problem solving skills are essential
- Previous experience as a Duty or Service Manager.
- Knowledge of new developments in learn to swim teaching and safety.
- Ability to work within the prescribed KPI’s and achieve and exceed sales targets.
- Ability to manage budgets and achieve associated performance targets.
- Customer Relationship Management experience
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exceptional people management skills with the ability to motivate and ensure high levels of staff engagement
- Basic knowledge of childcare
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Your Purpose...
- The Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals.
- You’ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly. It’s about creating fun, personalized experiences that keep our members engaged and coming back for more, all while embracing the bold, adventurous Virgin spirit we’re known for. Let’s make wellness more than just a gym—it’s a social lifestyle!
Your Duties and Responsibilities...
- Recruitment, Onboarding & Retention: You’re at the heart of curating a team of passionate fitness pros. You’ll scout, attract, and recruit the most talented Fitness and Group Exercise Instructors, both within and outside the club, ensuring they fit right into our vibrant community. Using the Online Hiring Assessment process, you’ll measure success and help build a powerhouse of instructors. Once onboard, you’ll guide them through an exciting, thorough induction, introducing everything from conduct guidelines to operational essentials like studio setup, sound systems, and salary processes.
- Team Management & Development: Creating an unstoppable team is key. You’ll develop and nurture an all-star squad of Fitness and Group Exercise Instructors, aligning with club FTE and budget needs. As their leader, you’ll provide regular coaching, feedback, and opportunities for growth, making sure they stay inspired and driven. By championing CPD (Continuing Professional Development) training, you’ll ensure that our team is always ahead of the curve, mastering the latest in wellness & fitness innovation and standards.
- Community Building & Instructor Support: Building dynamic, thriving fitness tribes is what it’s all about. You’ll foster a sense of belonging among our Group Exercise Instructors through strong communication—whether it’s in one-on-one chats, newsletters, or team meetings. You’ll also make sure they are continuously growing by managing their CPD points and scheduling development opportunities. With a laser focus on the STOP, LOOK & LISTEN strategy, you’ll ensure every class is prepped and every instructor is supported—from studio setups to assisting with member bookings.
- Delivering Exceptional Group Exercise Experiences: You’ll lead by example, stepping into the studio and delivering unforgettable group exercise experiences that keep members coming back for more. Your role doesn’t stop at teaching—you’ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring that everything from sound systems to equipment is in tip-top shape. You’ll also oversee class timetables across digital platforms, ensuring they’re always spot on and ready to wow members while managing any last-minute no-show plans like a pro.
- Group Exercise Focus: Your main focus is managing the group exercise timetable to deliver high-energy, engaging classes that leave a lasting impact. You’ll boost participation through events like FITFEST and DJ nights, creating memorable experiences for members. Using data from GEX reports and collaborating with your regional team, you'll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact. Expanding and optimizing Group Exercise offerings is key—you’ll ensure the timetable aligns perfectly with what our members want, consistently delivering exceptional experiences.
- Member Social Wellness: We’re all about creating welcoming environments for every member that walks through our doors. You’ll offer comprehensive inductions that set the stage for success, showcasing everything the club has to offer. Whether it’s group exercise, personal training, or event-driven experiences, you’ll actively promote all our offerings to support each member on their unique wellness journey. You’ll also manage our GEX Invitation system to ramp up class participation, increase mobile app engagement, and keep the buzz alive through epic events and demos.
- Operational Excellence: You’ll ensure that every group exercise space is not only functional but inspiring. Cleanliness, top-tier equipment, and flawless sound systems are non-negotiable under your watch. You’ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members. With a focus on seamless experiences, you’ll also craft optimal staffing schedules to make sure the club floor is always buzzing with energy and engagement.
- Marketing & Community Building: You’ll be the energy behind every in-club marketing campaign, executing strategies that get people talking and members signing up. Leveraging the business tools and resources, you’ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in. By tapping into digital platforms and in-club marketing opportunities, you’ll keep our community engaged and excited about the fitness journey they’re on.
- Data Analysis & Performance Tracking: Data-driven and performance-focused, you’ll monitor and analyse class attendance and engagement, identifying trends and opportunities to optimize our offerings. With your eye on the numbers, you’ll implement action plans to fill any gaps, ensuring our classes are always hitting the mark. Whether it’s boosting mobile app usage or maximizing class bookings, your drive and focus will ensure every Group Exercise offering meets or exceeds expectations.
Our Minimum Requirements...
We can't live without...
- Matric qualification
- A Recognized Fitness Qualification
- A minimum of 5 years’ experience within the Fitness Industry
- A minimum of 3 years’ experience in managing exercise experiences within in a health club or similar role
- A minimum of 2-3 years of experience in managing people / teams
- Exceptional people leadership skills
- Experience in teaching a variety of Group Exercise classes
- be passionate about wellness industry
- Strong team player & collaborator
- Exhibit the VA brand values
We'd like you to have...
- Experience within a health club or wellness club
- Management experience
- Great communication skills
- Great relationship building skills
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Organizational & coordinating skills
- Excellent facilitation and presentation skills
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
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Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 31 May 2026
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Job Description
- At Virgin Active, our purpose is to change people’s lives for the better through wellness. As a Retentions Consultant, you play a key role in supporting members on their holistic wellness journey by ensuring their access to our luxury wellness environments remains uninterrupted.
- Every interaction is an opportunity to inspire and empower members to take charge of their wellness journey while fostering a culture of trust, understanding, and transformation.
A day in the life of a Retention Consultant...
- Proactively handle cancellation requests via outbound/inbound calls and written correspondence.
- Engage with members to understand their concerns and offer tailored solutions that encourage continued membership.
- Apply strong objection-handling and negotiation skills to maximize retention outcomes.
- Use structured call flows and in-house methodology to identify member needs and match them with appropriate offerings.
- Deliver empathetic, professional service aligned with Virgin Active’s values: being inspiring, always improving, doing the right thing, and having fun.
- Adapt quickly to different campaigns, products, and retention strategies as required by the business.
- Maintain compliance with all regulatory, contractual, and quality standards.
- Accurately document all member interactions, offers, and outcomes in line with POPI and internal systems.
- Address member queries, feedback, and complaints promptly and professionally.
- Collaborate with other departments and leadership teams to support business goals and drive retention success.
- Support business targets by reducing churn and improving member loyalty.
- Work collaboratively with other departments and leadership teams to support the achievement of business outcomes and drive member retention success.
- Prompt the business loyalty program
Our minimum requirements…
Experience & Background
- Proven experience in retentions, sales, or customer service within a contact centre environment.
- Ability to work across multiple campaigns, adapting quickly to changing business needs.
Skills & Competencies
- Excellent persuasion, negotiation, and communication skills.
- High emotional intelligence with the ability to manage sensitive conversations effectively.
- Strong problem-solving and decision-making abilities.
- Resilience and adaptability in a fast-paced, target-driven environment.
- Commitment to member loyalty, with a focus on reducing churn and maximizing retention.
- Ability to maintain compliance with all regulatory, contractual, and quality standards.
- Skilled in accurate documentation of customer interactions and retention outcomes.
We’d like you to have…
- Customer Centric Focus
- Must display empathy and the ability to build rapport
- Quality must be your key focus in delivering the result
- Must have excellent influencing skills
- Must be able to manage objection and be able to close calls
- Must be able to work independently
- Must be a good team player and treat the team with respect
We’d love you to have…
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
Closing Date 31 May 2026
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Your Purpose...
- To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
- Assisting with maintenance administration.
- The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.
Your Duties and Responsibilities...
COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED
- Check job book, fitness checklist and open/close MOD checklist for faults.
- Complete tasks from RAP sheet of brand standards and within time constraints.
- Attend to breakdowns/incidents as required and within turn around time.
- Receive instructions from daily meeting with Maintenance Technician/Manager.
- Carry out preventative maintenance and service plans.
- Be hands on in repair of all equipment, and premises (including outside of premises).
Complete daily tasks according to timelines and standards.
Work within all health & safety requirements.
- Good general housekeeping.
- Ensure cleanliness, hygienic, safe, tidy work areas.
- Correct storage of tools, consumables and equipment.
- To familiarise self with OSH Act.
- To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.
Assisting with Maintenance Administration
Complete stock control
- Monitor regularly used consumables
- Report need for replacement to management.
Assist with reports
- Complete pool logs.
- Complete downtime reports.
- Mark off completed tasks in job books.
- Complete standard checklists for preventative maintenance.
Our Minimum Requirements...
We can't live without...
- Matric
- 1-2 years experience in a similar role
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 24 May 2026
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Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 24 May 2026
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Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 30 June 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 30 June 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 30 June 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 30 June 2026
Method of Application
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